Front Desk Supervisor

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

Wellness Support

life and disability coverage

Savings accounts

tuition aid

Travel and lodging perks

Job Description

Stonebridge is a reputable hospitality management company known for its commitment to delivering quality guest experiences and operational excellence across its portfolio of hotels. Operating in diverse markets, Stonebridge emphasizes a culture of teamwork, innovation, and dedication to guest satisfaction. As a forward-thinking hotel management company, Stonebridge invests in its employees by providing extensive training, competitive benefits, and opportunities for career growth. The company prides itself on fostering a positive work environment that values diversity, equity, and inclusion, aiming to create memorable stays for guests while supporting its associates' professional development.

The role of Front Office Supervisor at Sto... Show More

Job Requirements

Bachelor's degree from four-year college or university or one to two years related experience and/or training or equivalent combination of education and experience
Ability to stand more than two-thirds of the time
Ability to lift up to 15 lbs less than one-third of the time
Ability to push/pull up to 15 pounds
Must observe and adhere to safety and security procedures
Willingness to work in a moderate noise environment
Reliable attendance and punctuality

Job Qualifications

Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees
Ability to calculate figures such as discounts, interest, commissions, and percentages
Ability to use basic computer functions and knowledge of Outlook, Word, and Excel
Strong customer service skills
Excellent communication and interpersonal skills
Leadership and team management experience

Job Duties

Work with the hotel Front Office Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
Responsible for satisfaction scores for the front desk operations and address any deficiencies immediately
Work with the corporate training department to develop action plans to achieve expected guest satisfaction scores
Train guest service agents on proper front desk procedures
Recruit, interview, and select qualified candidates for front desk positions
Prepare weekly schedules for front office staff
Address performance deficiencies through coaching and disciplinary actions
Complete performance evaluations for front office staff timely
Post weekly guest satisfaction scores for hotel associates to review
Ensure guest service agents comply with uniform and name badge policies
Submit timely and high-quality reports to corporate
Monitor and maintain accurate room rates daily
Manage inventory in the property management system
Review work generated by the night auditor
Maintain regular attendance and punctuality
Maintain high standards of personal appearance and grooming
Perform additional duties as requested by supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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