Front Desk Supervisor

El Paso, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $15.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

This job opening is with a reputable hotel establishment that is dedicated to providing excellent hospitality services around the clock. Operating 24 hours a day, seven days a week, this hotel emphasizes consistent quality customer service and smooth operational flow. As a dynamic and customer-focused hotel, it caters to a diverse clientele and strives to meet and exceed guest expectations through professional service, courteous staff, and efficient management of front office operations. With a fast-paced work environment, the hotel values teamwork, flexibility, and dedication in its employees to maintain a welcoming atmosphere for all guests.

The role of Front Offi... Show More

Job Requirements

Graduation from high school or equivalent
Minimum two years combined experience in front desk and supervisory roles
Effective communication skills in English
Ability to use computer systems for input and retrieval of information
Capacity to stand and move throughout front office continuously
Ability to lift up to 25 pounds
Flexibility to work varied shifts including weekends, holidays, and overnight
Strong customer service orientation
Ability to work in a fast-paced environment
Visual and hearing capabilities to detect emergency signs
Reading and writing proficiency in English
Adherence to company policies and safety procedures

Job Qualifications

High school diploma preferred
Two years combined prior front desk and supervisor experience
Ability to effectively deal with internal and external customers requiring patience, tact and diplomacy
Considerable skill in the use of a calculator and preparing moderately complex calculations without error
Ability to read, listen, and communicate effectively in English both verbally and in writing
Ability to access and accurately input information using a computer system
Hearing and visual ability to observe and detect signs of emergency situations
Demonstrated leadership and staff training skills
Knowledge of hotel front office operations and procedures
Strong problem-solving and decision-making abilities

Job Duties

Communicate effectively both verbally and in writing to provide clear direction to staff
Assign and instruct Front Desk Agents and Doorperson in details of work
Observe performance and encourage improvement
Greet guests immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions
Complete registration process by inputting and retrieving information from a computer system
Confirm pertinent information including number of guests and room rates
Make appropriate selection of rooms based on guest needs
Code electronic keys
Provide welcome folders containing room keys, certificates, and coupons
Close out guest accounts at check out
Negotiate compromises to resolve dissatisfaction, including authorizing revenue allowance
Verify and imprint credit cards for authorization
Handle cash, make change and balance assigned house bank
Accept and record vouchers, travelers' checks, and other payments
Post charges to guest rooms and house accounts
Answer telephone promptly using positive and clear English
Input and retrieve messages accurately
Retrieve mail, packages, and facsimiles for customers
Remain calm and alert during emergencies or busy periods
Resolve customer complications and complaints through research and effective solutions
Authorize revenue allowances after exploring alternative solutions
Maintain adequate inventory of supplies and prepare purchase orders
Manage third party internet billing and arrivals
Prepare group arrivals and pre-arrival packets
Anticipate flow of arrivals and ensure smooth check in and check out
Train new agents on daily duties and cash handling procedures
Ensure compliance with brand standards
Monitor and track time and attendance
Reinforce attendance policy and recommend discipline when necessary
Work to ensure high associate satisfaction scores
Be familiar with duties across all shifts including Night Audit and PBX
Turn in lost and found items and guest room keys
Adhere to all company policies and procedures
Follow safety and security procedures
Know department fire prevention and emergency procedures
Utilize protective equipment
Report unsafe conditions and incidents
Provide a safe work environment
Maintain neat, clean and well groomed appearance
Assist other Front Desk Personnel as needed
Perform related duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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