Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Job Description
The hiring establishment is a reputable hotel known for its commitment to exceptional guest experiences and outstanding customer service. This hotel prides itself on maintaining a welcoming atmosphere where every guest feels valued and attended to throughout their stay. With a strong emphasis on hospitality excellence and operational efficiency, the hotel continuously seeks dedicated professionals who can contribute to maintaining its high standards and reputation in the hospitality industry. The hotel is a well-established business with a vibrant team environment and a focus on growth and employee development. The position being offered is a full-time role within the Front Office... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in the hospitality industry
- experience with front office systems especially micros
- strong organizational skills
- ability to work flexible hours including weekends and holidays
- excellent customer service skills
- leadership experience
Job Qualifications
- proven experience in front office management or similar role
- strong knowledge of micros system and front office operations
- excellent communication and interpersonal skills
- ability to lead and supervise a team effectively
- problem-solving and conflict resolution abilities
- knowledge of guest service principles and hospitality standards
Job Duties
- ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and pbx operators
- have complete understanding of front office staffs roles and duties and be able to perform duties at any given time
- accurately manage and operate the micros system at the front office including all daily transactions and those which are not performed often
- accurately check am and pm discrepancy reports
- communicate with housekeeping and engineering departments regarding guest rooms requests and maintenance requests needs efficiently process guest requests to the appropriate departments
- greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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