Front Desk Supervisor

El Paso, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $15.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Career development opportunities

Job Description

This job opportunity is with a reputable hotel known for its commitment to delivering exceptional hospitality experiences. Operating 24 hours a day, 7 days a week, the hotel prides itself on maintaining the highest standards of service quality and guest satisfaction. As an employer, the company values professionalism, dedication, and a friendly attitude among its team members, ensuring a welcoming environment for both staff and guests.

The role available is for a Front Office Supervisor, a pivotal position that provides leadership and guidance within the front office team. The supervisor will play a crucial part in ensuring consistent quality cus... Show More

Job Requirements

Graduation from high school or equivalent
ability to stand and move throughout front office continuously
standing 95 percent of shift
lifting up to 25 pounds maximum
occasional twisting, bending, stooping, reaching, standing, walking
frequent talking, hearing, seeing and smiling
ability to work a fully flexible schedule including weekends, holidays and overnights

Job Qualifications

High school diploma preferred
two years combined prior front desk and supervisor experience
ability to effectively deal with internal and external customers
considerable skill in the use of a calculator for moderately complex mathematical calculations
ability to read, listen, and communicate effectively in English both verbally and in writing
ability to access and accurately input information using a moderately complex computer system
hearing and visual ability to observe and detect signs of emergency situations

Job Duties

Communicate effectively both verbally and in writing to provide clear direction to staff
assign and instruct front desk agents and doorperson in details of work
greet guests immediately with a friendly and sincere welcome
promptly complete registration process by inputting and retrieving information from a computer system
verify and imprint credit cards for authorization using electronic acceptance methods
handle cash, make changes and balance assigned house bank
promptly answer the telephone using a positive and clear English language
remain calm and alert especially during emergency situations and/or heavy hotel activity
maintain adequate inventory of supplies and prepare appropriate purchase orders
manage third party internet billing and arrivals
train new agents in daily duties including cash handling procedures
monitor and track time and attendance of associates
take actions to ensure high associate satisfaction scores
be familiar and able to perform duties on all shifts including night audit and PBX
turn in all lost and found items and all guest room keys
adhere to all company policies and procedures
follow safety and security procedures and rules
know department fire prevention and emergency procedures
utilize protective equipment
report unsafe conditions to management
report accidents, injuries, near-misses, property damage or loss to management
provide for a safe work environment
all team members must maintain a neat, clean and well groomed appearance
assist other front desk personnel when needed
perform any related duties as requested by management

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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