Front Desk Supervisor

Hersha Hospitality Management (HHM) is a leading hospitality company known for its dedication to providing exceptional guest experiences across a diverse portfolio of hotels and resorts. With a commitment to quality service, sustainability, and operational excellence, HHM has established itself as a premier provider in the hospitality industry. The organization values a culture of respect, integrity, and continuous improvement, making it an ideal place for individuals seeking career growth and professional development in a dynamic environment.

As a Hospitality Front Desk Supervisor at Hersha Hospitality Management, you will play a crucial role in overseeing front desk operations to ensure guests receive outstanding service that meets established brand and hotel standards. This position is offered as a full-time hourly role, compensated at $22.00 per hour. The supervisor will effectively manage the front desk team, lead training initiatives, and maintain a welcoming atmosphere that embodies HHM's core values. This role offers a clear advancement path from Assistant Front Office Manager to Front Office Manager, and ultimately to Assistant General Manager, supporting employees' career aspirations.

Your responsibilities will include interviewing, selecting, scheduling, and coaching front desk associates, ensuring they adhere to quality and service standards. You will handle guest relations by resolving complaints with tact, researching concerns thoroughly, and developing effective solutions to enhance overall guest satisfaction. Monitoring guest satisfaction scores is a continuous focus, along with actively participating in guest engagement activities such as lobby ambassador programs. You will also assume leadership duties in the absence of senior management.

Operational duties involve supervising bookkeeping tasks including auditing accounts, managing reservations, and ensuring that financial transactions such as billing, payment collection, and change handling are accurately completed. You will support marketing efforts by promoting Hersha Hospitality's brand and programs, adding value to the guest experience.

Maintaining the hotel's public areas, including entrances and reception, will be essential, ensuring they meet cleanliness and appearance standards. There is a strong emphasis on sustainability practices, aligning with the company's EarthView program, which highlights Hersha Hospitality's commitment to environmental responsibility.

The role requires physical activity including standing for long periods, walking, lifting up to 25 pounds, and other movements to maintain operational efficiency. Working hours will vary and may include shifts during holidays and weekends, offering flexibility and the chance to engage with a wide range of guests and team members.

This position is perfect for an individual with an associate's or bachelor’s degree preferred and 1 to 3 years of relevant experience, seeking to contribute to a guest-focused, quality-driven environment. You will be part of a company culture that believes in "People Are Our Capability," where hearts that serve meet a commitment to excellence, nimbleness, and ownership responsibilities. Join Hersha Hospitality Management and be a part of a team that strives to create memorable guest experiences while fostering professional growth and sustainability in hospitality operations.