Front Desk Supervisor

HHM Hotels is a distinguished hospitality company known for its strong commitment to guest satisfaction, sustainability, and employee development. With a solid reputation in the hotel industry, HHM embraces a philosophy that centers on people, excellence, and nimbleness. The company offers comprehensive services across its network of hotels, providing an environment where both guests and employees can flourish. As a brand, HHM places a high priority on creating lasting relationships with guests through attentive service and a welcoming atmosphere, while also emphasizing sustainable practices through programs like EarthView.

The role of Front Desk Supervisor at HHM Hotels is integral to maintaining the smooth operations of the front desk and ensuring that all guest interactions meet the high standards of the brand. This position is a pivotal leadership role within the front office team, responsible for supervising daily front desk functions in alignment with established guest service, quality, and sustainability standards. The successful candidate will oversee the front desk staff, coordinate training, scheduling, and performance management, aiming to uphold core company values and deliver exceptional guest experiences.

Compensation is competitive, at $25.00 per hour, reflecting the importance of the position within the hotel's operational framework. The role provides an opportunity for career growth with a clear advancement path from Assistant Front Office Manager to Front Office Manager and eventually to Assistant General Manager. This trajectory underscores the company’s commitment to internal development and talent cultivation.

In this supervisory capacity, the Front Desk Supervisor will actively engage in guest relations by resolving complaints, increasing guest satisfaction scores, and participating in ambassador programs to foster a culture of repeat business. Responsibilities also include managing reservations, performing bookkeeping tasks like account balancing and audits, and promoting brand-specific marketing programs. Operational oversight extends to maintaining cleanliness and appearance standards for public areas including the hotel entrance and reception. Compliance with workplace safety and environmental sustainability practices is expected, reflecting HHM’s dedication to safe, ethical, and environmentally responsible operations.

The position requires excellent communication and interpersonal skills, a proactive approach to problem-solving, and a commitment to leadership and team-building within the front office staff. The Front Desk Supervisor must embody the company values of capability, service with heart, excellence, agility, and ownership while nurturing a positive work environment and ensuring operational excellence and guest satisfaction.

Overall, this role is ideal for an experienced hospitality professional eager to contribute to a respected company, enhance guest experiences, and advance their career within a supportive and dynamic hotel environment.