Front Desk Supervisor

River Terrace Inn is a premier hotel located in the heart of Napa Valley, offering a luxurious riverfront setting combined with the charm of modern elegance and the relaxed California lifestyle. It stands out as a key destination for travelers seeking high-quality accommodations paired with personalized service. With Napa's vibrant downtown just steps away, guests enjoy convenient access to world-class shopping, renowned tasting rooms, and the popular Oxbow Market. The hotel’s impressive amenities and inviting atmosphere reflect the region's rich wine country heritage, making every stay memorable for both leisure and business travelers.

The Front Desk Supervisor at River Terrace Inn plays a critical role in maintaining the high standards of hospitality the hotel is known for. This position supports the Hotel Manager in overseeing all Front Office operations, aiming to enhance guest satisfaction, ensure quality service, and comply with hotel policies and procedures while meeting or exceeding financial targets. The supervisor ensures that every interaction guests have—from arrival to departure and any other contact—is handled efficiently and with warmth.

This role involves managing a dynamic team of guest service agents and bell attendants, providing clear instructions and effective communication to ensure seamless operations. The Front Desk Supervisor is expected to greet guests warmly, oversee the registration process, handle various payment methods including credit cards and cash, and manage guest inquiries through different communication channels such as phone and electronic messaging. They also monitor and improve the performance of the front desk team, maintain the cleanliness and organization of the front desk area, and anticipate guest needs proactively to enhance their experience.

The supervisor acts as a role model during busy or emergency situations and is empowered to resolve customer complaints through sound judgment and thorough investigation of issues. They ensure adherence to hotel policies regarding safety, security, and emergency protocols. The ability to troubleshoot technical systems such as property management software is crucial to maintaining operational efficiency.

Serving as the Manager on Duty during the absence of upper management, the Front Desk Supervisor takes full leadership responsibility and represents the hotel in managing guest concerns and operational demands. This vital role requires a high degree of professionalism, leadership skills, and a commitment to creating exceptional guest experiences.

River Terrace Inn values individuals who bring positive energy, attention to detail, and a genuine welcoming personality to their work. The position offers competitive compensation at $24 per hour and benefits including Pay on Demand, a 401k savings plan with company matching after eligibility, and access to discounts across Noble House properties. The hotel fosters an inclusive culture committed to diversity, equity, inclusion, and accessibility, encouraging employees to bring their authentic selves to work. Join River Terrace Inn and contribute to a passionate team dedicated to exemplary hospitality in Napa Valley.