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Front Desk Supervisor
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career advancement opportunities
Employee training programs
Job Description
HHM Hotels is a reputable hospitality company known for its commitment to excellence and guest satisfaction across its portfolio of properties. The company prides itself on fostering a culture that values people, service, excellence, agility, and accountability, as highlighted by their core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. With a strong operational presence, HHM Hotels continuously invests in sustainable practices and innovative guest service programs like the EarthView program, aimed at promoting environmental stewardship within their hotels.
This opening for the Front Desk Supervisor role is an exciting opportunit... Show More
This opening for the Front Desk Supervisor role is an exciting opportunit... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years of related experience
- ability to work varied shifts including weekends and holidays
- physical ability to stand for extended periods and perform manual tasks such as lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years of related experience
- strong interpersonal and communication skills
- ability to lead, motivate, and coach team members
- problem-solving and conflict resolution skills
- proficiency in front office operations and reservations systems
- knowledge of hospitality industry standards and practices
- commitment to customer service excellence
- flexibility to work varied shifts including holidays and weekends
- awareness of sustainability practices
Job Duties
- Interview, select, train, schedule, coach, and support associates in accordance with brand or hotel standards and HHM core values
- Resolve guest complaints and concerns by conducting thorough research and determining effective solutions
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and related guest interaction activities to foster relationships and encourage repeat stays
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Make and confirm reservations
- Promote company and brand-specific marketing programs
- Greet guests upon arrival, register and assign hotel rooms
- Provide welcome folders with room keys, certificates, coupons, and refreshment center keys
- Compute bills, collect payments, handle cash, and make change for guests
- Close out guest accounts at check out and negotiate compromises if necessary
- Create measurable action plans to remedy guest service deficiencies
- Ensure cleanliness and appearance of public areas such as hotel entrance and reception
- Follow HHM's EarthView sustainability guidelines and practices
- Practice safe work habits, wear protective safety equipment, and comply with MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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