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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
Life insurance
short-term disability
long-term disability
Mental Health Resources
Paid Time Off
sick pay
Holiday pay
401(k) Plan
Employee Meals
Tuition Reimbursement
hotel discounts
Employee Referral Bonus
Job Description
The Elizabeth Hotel and Emporium is a distinctive and vibrant hotel located in the heart of Old Town Fort Collins, Colorado. More than just a place to stay, it is a destination where music, art, and the Colorado spirit intersect to create a unique hospitality experience. The hotel is part of Sage Hospitality Group, a respected industry leader known for maintaining the warmth and community-rooted character of independent properties while offering the strength of a large organization. The Elizabeth not only provides guests with an energetic atmosphere through live performances at the Magic Rat, rooftop cocktails at the Sunset Lounge,... Show More
Job Requirements
- High school education or equivalent experience
- 1 or more full years employment experience in a related position
- Understanding of all hotel front office procedures
- Knowledge of standard cash handling procedures
- Experience dealing directly with the public
- Knowledge of company/hotel policies and procedures
- Supervision and management skills
- Ability to communicate effectively
- Ability to operate computer and office equipment
Job Qualifications
- High school education or equivalent experience
- 1 or more full years employment experience in a related position with this company or other organization
- Understanding of all hotel front office procedures
- High school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems
- Past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
- Knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines
- Supervision/management skills
- Ability to communicate information and hotel services to management and guests
- Ability to operate computer, calculator and telephone keyboards for cash handling and paperwork processing
Job Duties
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
- Greet and complete established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested
- Coordinate guest service efforts to include group and VIP arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service
- Facilitate guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy
- Ensure the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Courteously and accurately answer inquiries from potential guests and accept hotel reservations using suggestive selling techniques to sell room nights, increase occupancy and revenue
- Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone
- Operate the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests
- Maintain a friendly, cheerful and courteous demeanor at all times
- Perform other duties as assigned, requested or deemed necessary by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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