Front Desk Supervisor

The Elizabeth Hotel and Emporium is a distinctive and vibrant hotel located in the heart of Old Town Fort Collins, Colorado. More than just a place to stay, it is a destination where music, art, and the Colorado spirit intersect to create a unique hospitality experience. The hotel is part of Sage Hospitality Group, a respected industry leader known for maintaining the warmth and community-rooted character of independent properties while offering the strength of a large organization. The Elizabeth not only provides guests with an energetic atmosphere through live performances at the Magic Rat, rooftop cocktails at the Sunset Lounge, and locally inspired fare at The Emporium, but also offers an inclusive, creative, and supportive workplace for its team members. The hotel's culture revolves around embracing individuality and fostering growth, where each employee’s unique contributions are valued and encouraged.

The Front Desk Supervisor role at The Elizabeth Hotel and Emporium is a full-time position offering an hourly range of $20.00 to $21.00. The position is crucial in supervising the front office staff to deliver excellent hospitality and efficient service to guests. The supervisor manages daily front desk operations, ensuring smooth check-ins and check-outs, coordinating guest services including VIP and group arrivals, and overseeing cash handling and billing procedures. This role involves training and coaching the front desk team, resolving guest issues promptly to maintain high satisfaction, and being the face of the hotel through courteous and professional communication. The position demands strong leadership skills, a thorough understanding of hotel front office procedures, and excellent customer service abilities. At The Elizabeth, the Front Desk Supervisor is not just an employee but a key player in crafting memorable experiences for guests and contributing to the ongoing story of this beloved property. This job promises more than routine work; it offers real growth opportunities through mentorship, cross-functional learning, and internal advancement, emphasizing work-life balance and inclusive culture. Employees enjoy wellness resources, tuition reimbursement, team perks including meals and hotel discounts, and the chance to engage with the community. Being a part of The Elizabeth means joining a workplace that celebrates integrity, curiosity, and care while having a genuinely great time delivering outstanding hospitality.