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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Disability insurance
401(k) matching
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Concord Hospitality is a prominent hotel management company renowned for its commitment to quality service, integrity, and community values. With a diverse portfolio of hotels across various locations, Concord Hospitality emphasizes an "Associate First" culture that promotes growth, balance, and diversity among its team members. The company is dedicated to fostering an inclusive work environment that supports career advancement, comprehensive training, and development opportunities for all employees. Embracing five core cornerstones—Quality, Integrity, Community, Profitability, and Fun—Concord Hospitality strives to create exceptional experiences not only for its guests but also for its associates, who proudly declare, "We Are Concord!" This equal... Show More
Job Requirements
- High school diploma or equivalent
- Hospitality or supervisory experience
- Strong leadership skills
- Excellent communication skills
- Ability to multitask
- Detail-oriented
- Flexible availability including evenings, weekends, and holidays
- Commitment to guest service
Job Qualifications
- High school diploma or equivalent required
- Hospitality or supervisory experience required
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
Job Duties
- Provide the highest quality of service to guests at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages with professionalism and accuracy
- Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
- Take reservations and manage room blocks and special requests
- Answer switchboard calls following proper telephone etiquette standards
- Monitor room availability and assist AGM/GM with yield management and restrictions
- Keep the lobby and desk area clean and presentable
- Maintain thorough knowledge of emergency and security procedures
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Train and provide guidance to staff
- Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
- Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
- Manage inventory, build relationships with vendors and guests, and foster teamwork
- Perform other assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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