Front Desk Supervisor

Napa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.00 - $27.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Employee assistance program

Employee Referral Bonus

Discounts on hotels and restaurants

Job Description

Sage Hospitality Group is a renowned leader in the hospitality industry, known for its dedication to delivering exceptional guest experiences and fostering a culture of excellence. As a dynamic hospitality management company, Sage Hospitality Group operates a portfolio that includes hotels, resorts, and restaurants across the United States. The company is committed to enriching lives one experience at a time, emphasizing genuine service, relationship-building with guests, and creating lasting value for shareholders. Sage supports its employees' personal and professional growth and empowers them to make positive impacts within the communities where they live and work.

The Napa Valley Marriott Hotel & Spa, located in the heart of one of California's premier wine regions, offers guests a unique and inviting Northern California experience. With comfortable rooms and suites, lush garden spaces, a luxurious resort-style pool and splash bar, and vibrant dining options like Little Summer and South Yard, the hotel merges upscale comfort with casual laid-back charm. Guests can enjoy premium wine pairings, local beers, and engaging activities in an atmosphere designed for relaxation and enjoyment. The hotel's proximity to famous wineries such as Robert Mondavi Winery and Castello Di Amorosa, as well as Napa's downtown restaurants and shopping, makes it a favored destination for both business and leisure travelers alike. Additionally, the Napa conference center provides over 22,000 square feet of elegant indoor and outdoor event spaces perfect for weddings and corporate gatherings.

Sage Hospitality Group is currently hiring a full-time Front Desk Supervisor for the Napa Valley Marriott Hotel & Spa. This professional role is integral to maintaining the high standards of service and hospitality for which both the hotel and Sage Hospitality Group are known. The Front Desk Supervisor will oversee front office operations to ensure a seamless and efficient guest experience from arrival through departure. This position requires strong leadership qualities to manage and motivate front desk staff, resolve customer issues promptly, and maintain a welcoming and professional environment. Responsibilities include supervising the work of the front desk team, training and coaching team members, managing reservations, handling guest inquiries both in-person and via telephone, and ensuring accurate cash handling and account management.

Front Desk Supervisors serve as the face of the hotel, engaging with guests in a courteous, cheerful, and helpful manner at all times. They utilize suggestive selling techniques to optimize room occupancy and revenue and stay informed about local attractions and events to enhance guest interactions. The role demands proficiency in hotel front office procedures, computerized cash register systems, and strong communication skills. Candidates should also be capable of performing physical tasks required by the job, such as standing for long periods and occasional lifting. This position offers an hourly wage between $25.00 and $27.00 and includes a comprehensive benefits package. Joining Sage Hospitality Group and the Napa Valley Marriott Hotel & Spa means becoming part of an organization that values independent thinking, creativity, and commitment to industry leadership through genuine and memorable guest experiences.

Job Requirements

High school education or equivalent experience
minimum of one year in a related position
understanding of hotel front office procedures
proficiency with cash handling and computerized register systems
experience dealing directly with the public
knowledge of customer service principles
ability to supervise and manage staff
strong communication skills
ability to operate relevant computer and communication equipment
ability to stand continuously for up to 80-90 percent of the shift
ability to lift, push, carry, or pull up to 50 lbs occasionally
excellent literacy and numerical skills
good physical condition to meet job demands

Job Qualifications

High school diploma or equivalent
one or more years of related employment experience
knowledge of hotel front office procedures
understanding of cash handling methods and computerized cash register systems
strong customer service skills
effective communication abilities
supervisory and management skills
ability to operate computer, calculator, and telephone
ability to communicate hotel services to staff and guests
knowledge of company policies and procedures
ability to resolve guest issues promptly
ability to work independently and as part of a team
bilingual skills may be required

Job Duties

Supervise front office staff ensuring efficient operation and excellent customer results
respond professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services
supervise front desk operations to ensure optimal service and hospitality levels
train, direct, and coach front desk team members to maintain quality operations
resolve customer issues, complaints, and problems efficiently
complete check-in procedures for arriving guests and facilitate guest departures
handle cash transactions accurately and maintain detailed hotel records
answer inquiries from potential guests and accept reservations
use suggestive selling techniques to increase occupancy and revenue
maintain good customer relations by staying informed of in-house and area functions
operate PBX equipment including assisting with outgoing calls, wake-up calls, and paging
control cash transactions and maintain personal bank according to policy
maintain a friendly, cheerful, and courteous demeanor
perform other duties as assigned or requested by management