Front Desk Supervisor

Napa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.00 - $27.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Employee assistance program

Employee Referral Bonus

Discounts on hotels and restaurants

Job Description

Sage Hospitality Group is a renowned leader in the hospitality industry, known for its dedication to delivering exceptional guest experiences and fostering a culture of excellence. As a dynamic hospitality management company, Sage Hospitality Group operates a portfolio that includes hotels, resorts, and restaurants across the United States. The company is committed to enriching lives one experience at a time, emphasizing genuine service, relationship-building with guests, and creating lasting value for shareholders. Sage supports its employees' personal and professional growth and empowers them to make positive impacts within the communities where they live and work.

The Napa Valley Mar... Show More

Job Requirements

High school education or equivalent experience
minimum of one year in a related position
understanding of hotel front office procedures
proficiency with cash handling and computerized register systems
experience dealing directly with the public
knowledge of customer service principles
ability to supervise and manage staff
strong communication skills
ability to operate relevant computer and communication equipment
ability to stand continuously for up to 80-90 percent of the shift
ability to lift, push, carry, or pull up to 50 lbs occasionally
excellent literacy and numerical skills
good physical condition to meet job demands

Job Qualifications

High school diploma or equivalent
one or more years of related employment experience
knowledge of hotel front office procedures
understanding of cash handling methods and computerized cash register systems
strong customer service skills
effective communication abilities
supervisory and management skills
ability to operate computer, calculator, and telephone
ability to communicate hotel services to staff and guests
knowledge of company policies and procedures
ability to resolve guest issues promptly
ability to work independently and as part of a team
bilingual skills may be required

Job Duties

Supervise front office staff ensuring efficient operation and excellent customer results
respond professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services
supervise front desk operations to ensure optimal service and hospitality levels
train, direct, and coach front desk team members to maintain quality operations
resolve customer issues, complaints, and problems efficiently
complete check-in procedures for arriving guests and facilitate guest departures
handle cash transactions accurately and maintain detailed hotel records
answer inquiries from potential guests and accept reservations
use suggestive selling techniques to increase occupancy and revenue
maintain good customer relations by staying informed of in-house and area functions
operate PBX equipment including assisting with outgoing calls, wake-up calls, and paging
control cash transactions and maintain personal bank according to policy
maintain a friendly, cheerful, and courteous demeanor
perform other duties as assigned or requested by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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