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The Edge Fitness Clubs logo

Front Desk Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.75 - $21.75
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Work Schedule

Standard Hours
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Benefits

Free gym membership
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan
Life insurance
long-term disability
Employee assistance program

Job Description

Edge Fitness Club is a premier fitness center renowned for creating an inclusive, motivating, and high-energy environment where members feel supported and encouraged to achieve their health and fitness goals. As a company, Edge Fitness focuses on building a strong community-centered culture grounded in teamwork, enthusiasm, and expert knowledge. Their corporate office reflects these values by fostering a can-do attitude and a hardworking mindset among all employees, aimed at delivering exceptional service to both members and club employees. The organization places great importance on maintaining a positive workplace atmosphere that promotes fun and collaboration while remaining steadfastly dedicated to the... Show More

Job Requirements

  • High school diploma or equivalent
  • Related industry experience preferred such as retail, hospitality, leisure, or fitness
  • Excellent communication skills
  • Enthusiasm and willingness to learn
  • Strong interpersonal and team collaboration skills
  • Positive and enthusiastic approach
  • Solution-oriented mindset
  • Forward-thinking mentality

Job Qualifications

  • High school diploma or equivalent
  • Related industry experience preferred such as retail, hospitality, leisure, or fitness
  • Great communication skills
  • Strong interpersonal skills and ability to collaborate with team
  • Positive and enthusiastic attitude
  • Solution-oriented with a can-do attitude
  • Forward-thinking mentality

Job Duties

  • Coordinate and supervise the day-to-day operations of the Fitness Consultant team
  • Assist with coaching and developing Fitness Consultants
  • Oversee and maintain the Front Desk schedule
  • Bring The Edge culture to life by ensuring each guest receives an outstanding experience
  • Take proactive steps to address and resolve member concerns and complaints, documenting communication and issues
  • Serve as Manager on Duty in absence of the General Manager
  • Assist the Membership Team in signing prospects as guests
  • Oversee the retail area and shake bar adhering to club standards
  • Create an unparalleled member experience by providing exceptional client service
  • Answer the telephone promptly with a smile
  • Schedule, cancel or reschedule personal training appointments
  • Understand and help drive the club's daily revenue goals
  • Strive to continuously improve member experience, revenues and retention rates
  • Maintain solid product knowledge to find upselling opportunities
  • Complete all sales transactions and maintain proper cash accountabilities
  • Manage loss prevention by adhering to company policies and club standards
  • Conduct daily club walkthroughs to ensure safety and cleanliness
  • Oversee and ensure cleanliness of club and equipment both indoors and outdoors
  • Report issues and create repair and maintenance tickets
  • Manage and report safety incidents and accidents
  • Communicate repair, equipment and maintenance activities to staff and members
  • Ensure adequate staffing levels
  • Plan and achieve daily sales targets for memberships, personal training, and ancillary services
  • Supervise and coordinate staff work during shifts
  • Facilitate training and development for new staff
  • Address escalated member inquiries and complaints
  • Conduct club walkthroughs to monitor safety and cleanliness
  • Report facility maintenance through FreshService
  • Ensure staff understands current marketing promotions
  • Run daily reports and manage daily operation emails
  • Provide updates on daily performance
  • Address and resolve operational issues and conflicts

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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