Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $22.25
Work Schedule
Standard Hours
Benefits
Employee Discounts
Free Meals
Medical insurance
Dental Insurance
401k plan
Paid Time Off
Career development opportunities
Job Description
The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, renowned for delivering luxury and world-class hospitality in a stunning desert oasis. This iconic resort boasts 750 elegantly appointed guestrooms, over 300,000 square feet of versatile meeting and event space, four award-winning restaurants featuring diverse culinary experiences, six sparkling heated pools, and a luxurious Well & Being Spa that elevates guest relaxation to new heights. Located in the scenic Sonoran Desert, the hotel is a premier destination for travelers seeking unparalleled comfort, exceptional service, and memorable experiences. The Fairmont Scottsdale Princess also hosts renowned events including the WM Phoenix Open, Easter at the Princess, Summer at the Princess, and Christmas at the Princess, adding unique seasonal charm and vibrant energy to the resort throughout the year.
This position is a Front Desk Supervisor role offering an exciting opportunity to be part of a world-class team providing exceptional guest services. As the first point of contact, the Front Desk team plays a crucial role in shaping guest impressions. The Front Desk Supervisor is responsible for overseeing the day-to-day operations of the front desk, ensuring the delivery of outstanding service while maintaining high standards consistent with the Fairmont Hotels & Resorts brand. Reporting to the Director of Front Office, this leadership role involves coaching, directing, and inspiring front desk staff to provide excellent customer service, fostering a welcoming, professional, and efficient environment.
The supervisor ensures all front office team members are knowledgeable about the hotel’s products and services, maintaining an updated understanding to best assist guests. The role requires establishing strong rapports with guests and working collaboratively with other hotel departments to prioritize guest satisfaction and smooth operational flow. Supervisory duties include reviewing arrival reports, VIP guest preparations, promoting up-sell programs, and implementing continuous learning through training initiatives. The supervisor also plays a significant role in financial processes, ensuring accuracy and compliance with established policies and procedures.
The Fairmont Scottsdale Princess emphasizes employee development, offering comprehensive training programs, career advancement opportunities, and a supportive environment where team members feel valued and motivated. Benefits include employee discounts locally and globally through Accor brands, free meals onsite, excellent medical and dental benefits, a 401K retirement plan, and opportunities for personal and professional growth. This position is ideal for individuals who are passionate about hospitality, enjoy leading teams, and thrive in a dynamic luxury hotel setting that values diversity and inclusivity. Join the Fairmont Scottsdale Princess and contribute to a legacy of delivering exceptional guest experiences in one of Arizona’s premier destinations.
This position is a Front Desk Supervisor role offering an exciting opportunity to be part of a world-class team providing exceptional guest services. As the first point of contact, the Front Desk team plays a crucial role in shaping guest impressions. The Front Desk Supervisor is responsible for overseeing the day-to-day operations of the front desk, ensuring the delivery of outstanding service while maintaining high standards consistent with the Fairmont Hotels & Resorts brand. Reporting to the Director of Front Office, this leadership role involves coaching, directing, and inspiring front desk staff to provide excellent customer service, fostering a welcoming, professional, and efficient environment.
The supervisor ensures all front office team members are knowledgeable about the hotel’s products and services, maintaining an updated understanding to best assist guests. The role requires establishing strong rapports with guests and working collaboratively with other hotel departments to prioritize guest satisfaction and smooth operational flow. Supervisory duties include reviewing arrival reports, VIP guest preparations, promoting up-sell programs, and implementing continuous learning through training initiatives. The supervisor also plays a significant role in financial processes, ensuring accuracy and compliance with established policies and procedures.
The Fairmont Scottsdale Princess emphasizes employee development, offering comprehensive training programs, career advancement opportunities, and a supportive environment where team members feel valued and motivated. Benefits include employee discounts locally and globally through Accor brands, free meals onsite, excellent medical and dental benefits, a 401K retirement plan, and opportunities for personal and professional growth. This position is ideal for individuals who are passionate about hospitality, enjoy leading teams, and thrive in a dynamic luxury hotel setting that values diversity and inclusivity. Join the Fairmont Scottsdale Princess and contribute to a legacy of delivering exceptional guest experiences in one of Arizona’s premier destinations.
Job Requirements
- High school diploma or equivalent
- previous front desk or hospitality experience preferred
- ability to lead and motivate a team
- strong communication skills
- proficiency in English, additional languages beneficial
- ability to maintain professionalism and a positive attitude
- availability to work flexible shifts including weekends and holidays
- basic computer skills and familiarity with hotel management software
Job Qualifications
- Previous experience is an asset
- excellent team leading and management skills
- fluent and confident in English, additional national and international languages are an asset
- excellent written and verbal communication, interpersonal and leadership qualities
- strong guest service orientation and training skills preferred
- maintains professional and pleasant body language
- degree or diploma preferred in hospitality and/or tourism management
Job Duties
- Supervise the front desk to ensure smooth daily operations
- provide training, direction, and leadership to front desk staff
- ensure outstanding service is offered to guests
- ensure front office staff follow Fairmont Hotels & Resorts standards
- maintain updated knowledge of hotel’s products and services among staff
- establish rapport with guests and maintain good customer relationships
- collaborate with other departments to prioritize guest satisfaction
- review arrival reports and VIP guest requirements
- attend regular training and skill enhancement sessions
- communicate effectively with department leaders
- create an environment for job fulfillment and career development
- execute financial tasks adhering to policies
- promote brand up-sell programs
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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