Front Desk Supervisor

El Paso, TX, USA|

Job Overview

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Professional Development

Job Description

We are a reputable hotel known for providing exceptional hospitality services and a welcoming environment for guests. Our establishment is committed to upholding high standards of quality and customer satisfaction, making us a preferred choice for travelers seeking comfort, convenience, and outstanding service. With a focus on personalized guest experiences and a team-oriented culture, we operate in a dynamic and fast-paced industry that values professionalism and excellence in every aspect of hospitality management.

We are currently seeking a motivated and service-driven Front Desk Supervisor to lead our front desk team. This essential role is responsible for ensuring exceptional guest experience... Show More

Job Requirements

Minimum 2-3 years of front desk or hospitality experience
prior experience in a supervisory or leadership role
strong customer service skills
excellent communication skills
proficiency with hotel property management systems
ability to multitask effectively
flexible availability including weekends, holidays, and evenings
high work ethic and self-motivation
ability to remain calm under pressure
willingness to work varying schedules as needed

Job Qualifications

Previous front desk or hospitality experience required (minimum 2-3 years preferred)
prior supervisory or leadership experience strongly preferred
strong customer service and problem-solving skills
excellent communication and interpersonal abilities
ability to multitask in a fast-paced environment
proficiency in hotel property management systems
flexible schedule, including weekends, holidays, and evenings
high work ethic and self-initiative
ability to calmly work with high demand and/or upset guests
may required to work varying schedules to reflect the business needs of the hotel

Job Duties

Supervise and support front desk agents during shifts
ensure smooth check-in and check-out process
handle guest inquiries, concerns, and escalations professionally
maintain high levels of guest satisfaction and service quality
ensure compliance with hotel policies, procedures, and brand standards
have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
accurately check AM and PM discrepancy reports
coordinate with housekeeping and maintenance to ensure room readiness
communicate effectively with housekeeping and maintenance regarding room status, guest requests, and maintenance needs
efficiently process and follow up on guest requests by coordinating with the appropriate departments
step in as Manager on Duty when required

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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