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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $20.25
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Same Day Pay
flexible spending accounts
Paid vacation
Personal Days
Holiday pay
Employee assistance program
hotel discounts
Food and beverage discounts
Job Description
Residence Inn by Marriott Louisville Airport is a well-established, reputable hotel part of the globally recognized Marriott brand. Located in Louisville, Kentucky, near the Kentucky Kingdom amusement park and the Kentucky Fair and Expo Center, this Residence Inn offers a vibrant, convenient stay for both business and leisure travelers. The hotel is dedicated to providing a warm, welcoming, and dynamic environment for guests and staff alike, promoting a culture of enthusiasm, innovation, and professional growth within the hospitality industry.
The role of Hotel Guest Service Supervisor, Hotel Front Desk Supervisor, or Hotel Front Office Supervisor at Residence Inn by Marrio... Show More
The role of Hotel Guest Service Supervisor, Hotel Front Desk Supervisor, or Hotel Front Office Supervisor at Residence Inn by Marrio... Show More
Job Requirements
- Previous experience in customer-facing roles such as hospitality, retail, or food service
- Familiarity with property management systems (PMS)
- Strong communication skills
- Ability to handle guest complaints professionally
- Experience multitasking in fast-paced environments
- High school diploma or equivalent
- Flexibility to work weekends and holidays
Job Qualifications
- Previous experience in customer-facing roles such as hospitality, retail, or food service
- Strong interpersonal skills and a focus on exceptional service
- Familiarity with computers and property management systems (PMS)
- Strong verbal and written communication skills
- Experience managing multiple tasks like phone handling and reservations
- Hospitality or front desk experience preferred
- High school diploma or equivalent
Job Duties
- Assisting guests with check-in and check-out processes efficiently
- Handling room reservations, cancellations, and modifications accurately
- Responding promptly to guest inquiries, complaints, and special requests
- Processing payment transactions including room charges and refunds
- Coordinating with housekeeping and maintenance to address guest needs
- Providing information about hotel services, amenities, local attractions, and transportation
- Resolving guest concerns or complaints effectively, escalating when necessary
- Maintaining accurate records in the property management system
- Promoting hotel services such as dining options and event spaces
- Following safety and security protocols to ensure guest and staff safety
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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