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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $25.75
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
wellness programs
Job Description
Westin Hotels & Resorts, a part of Marriott International, is renowned for its commitment to wellness and exceptional guest experiences in the hospitality industry. As a global leader in hotel management, Westin Hotels blends comfort, innovation, and guest-centric services to create an environment where travelers feel revitalized and cared for during their stay. Westin's mission is to empower guests to regain control and enhance their well-being while traveling, making it the preeminent wellness brand in hospitality. The Westin team is composed of passionate, optimistic, and adventurous associates who embrace well-being and are dedicated to providing outstanding service in a supportive... Show More
Job Requirements
- High school diploma or GED equivalent
- Minimum of 1 year related work experience
- Ability to handle cash and payment processing
- Ability to communicate clearly and professionally
- Ability to work in a team environment
- Ability to stand or walk for extended periods
- Ability to lift, carry, or move objects up to 10 pounds
- Commitment to safety and confidentiality
- Willingness to follow company policies
- No supervisory experience required
Job Qualifications
- High school diploma or GED equivalent
- At least 1 year of related work experience
- Clear and professional communication skills
- Ability to handle multiple payment types accurately
- Strong interpersonal and coordination skills
- Basic knowledge of safety and security procedures
- Ability to document and report accurately
- Ability to maintain confidentiality
- Positive attitude and willingness to serve
- Ability to work extended periods on feet
- No supervisory experience required
Job Duties
- Assist staff with expediting problem payments such as credit card processing issues
- Follow up with guests regarding satisfaction with guest-related issues
- Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- Handle all payment types including room charges, cash, checks, debit, and credit
- Set up accurate guest accounts including shared accounts, separate room charges, taxes, incidentals, and comps
- Anticipate sold-out situations and secure alternative accommodations
- Block rooms and identify special requirements and requests
- Coordinate with Bell Services and Housekeeping to resolve guest requests and track room readiness
- Review shift logs and daily memos, documenting pertinent information
- Count cash bank at beginning and end of shifts and balance receipts according to accounting specifications
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
- Serve as a role model for the Guarantee of Fair Treatment/Open Door Policy
- Report accidents, injuries, and unsafe conditions
- Complete safety training and certifications
- Maintain professional appearance and confidentiality
- Communicate clearly and professionally
- Develop and maintain positive working relationships
- Ensure quality expectations and standards are met
- Perform physical tasks including standing, walking, and lifting objects up to 10 pounds
- Perform other reasonable job duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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