Front Desk Supervisor

El Paso, TX, USA|

Job Overview

Compensation

Hourly

Range $15.25 - $20.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

Our hotel is a well-established hospitality company committed to providing guests with exceptional service and a comfortable stay. Known for its excellent standards and guest satisfaction, the hotel offers a vibrant environment where team members are encouraged to grow professionally while contributing to a welcoming and efficient front office atmosphere. We pride ourselves on maintaining a high level of service quality, strict adherence to brand standards, and ensuring every guest leaves with a positive, memorable experience.

We are currently seeking a Front Desk Supervisor to join our dynamic team. This role is pivotal in overseeing the daily operations... Show More

Job Requirements

Minimum 2-3 years of previous front desk or hospitality experience
Prior supervisory or leadership experience
Strong customer service skills
Excellent communication skills
Ability to multitask
Proficiency in hotel property management systems
Flexible availability including weekends, holidays, and evenings
High work ethic and self-initiative
Ability to remain calm under pressure
Willingness to work varying schedules as per hotel business needs

Job Qualifications

Previous front desk or hospitality experience required (minimum 2-3 years preferred)
Prior supervisory or leadership experience strongly preferred
Strong customer service and problem-solving skills
Excellent communication and interpersonal abilities
Ability to multitask in a fast-paced environment
Proficiency in hotel property management systems
Flexible schedule, including weekends, holidays, and evenings
High work ethic and self-initiative
Ability to calmly work with high demand and/or upset guests
May be required to work varying schedules to reflect the business needs of the hotel

Job Duties

Supervise and support front desk agents during shifts
Ensure smooth check-in and check-out process
Handle guest inquiries, concerns, and escalations professionally
Maintain high levels of guest satisfaction and service quality
Ensure compliance with hotel policies, procedures, and brand standards
Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
Accurately check AM and PM discrepancy reports
Coordinate with housekeeping and maintenance to ensure room readiness
Communicate effectively with housekeeping and maintenance regarding room status, guest requests, and maintenance needs
Efficiently process and follow up on guest requests by coordinating with the appropriate departments
Step in as Manager on Duty when required

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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