Front Desk Supervisor

HHM Hotels is a distinguished hospitality company known for its commitment to exceptional guest experiences, sustainability, and community engagement. With a portfolio of properties that focus on quality, guest satisfaction, and operational excellence, HHM Hotels continues to set the industry standard for hotel management and customer service. As a company, HHM Hotels prides itself on its core values — People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It — which emphasize a culture of care, professionalism, continuous improvement, and accountability. The company supports the growth and development of its employees through clear career paths and comprehensive training opportunities.

The role of Front Desk Supervisor at HHM Hotels is a pivotal leadership position within the front office team. This role primarily involves supervising front desk operations to ensure compliance with established guest service, quality, and sustainability standards. The Front Desk Supervisor leads by example, driving a culture of excellence by coaching and supporting front desk associates in alignment with HHM brand standards and core values. This position offers a clear growth trajectory, including potential advancements to Assistant Front Office Manager, Front Office Manager, and Assistant General Manager. This growth path highlights HHM’s investment in developing internal talent.

In this role, the Front Desk Supervisor is responsible for overseeing daily front desk activities, including guest check-ins and check-outs, reservation management, handling guest complaints and concerns, conducting audits and balancing accounts, and promoting brand marketing initiatives. The supervisor plays an active role in guest relations by participating in lobby ambassador programs and fostering relationships that encourage repeat stays. The position also requires maintaining the cleanliness and appearance of public areas, following sustainability initiatives under HHM’s EarthView program, and ensuring workplace safety in compliance with OSHA and MSDS standards.

Due to the dynamic nature of hotel operations, the Front Desk Supervisor must be flexible with working hours, including shifts on holidays and weekends. Physical activity such as standing for extended periods, walking, bending, and lifting up to 25 pounds are common in this role, reflecting the hands-on nature of hospitality work. This position is well-suited for candidates with an associate’s or bachelor’s degree and one to three years of relevant experience in front office or guest service roles.

The Front Desk Supervisor at HHM Hotels is a crucial ambassador for the brand, committed to delivering outstanding guest experiences while supporting team development and operational success. With an emphasis on leadership, problem-solving, and guest satisfaction, this role empowers individuals who are passionate about hospitality and eager to grow within a supportive and values-driven environment.