Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
The hiring establishment for this opportunity is a well-established hotel, operating 24 hours a day, 7 days a week, dedicated to delivering exceptional hospitality services to its guests. This hotel is known for its commitment to quality customer service, maintaining high standards across all areas of guest interaction and accommodation. With a comprehensive range of amenities and a focus on creating memorable guest experiences, the hotel continually strives to enhance operational efficiency and staff development. The dynamic working environment demands flexibility, professionalism, and a proactive approach to handling diverse situations, including high guest traffic and emergencies. The company values employees... Show More
Job Requirements
- High school diploma or equivalent
- two years of combined experience in front desk and supervisory roles
- ability to communicate effectively with customers using patience and tact
- strong mathematical skills with ability to perform calculations accurately
- proficiency in English communication both verbal and written
- ability to use complex computer systems for information input
- ability to stand and be mobile throughout the front office area for extended periods
- physical ability to lift up to 25 pounds
- flexible schedule including availability on weekends, holidays, and overnight shifts
Job Qualifications
- Graduation from high school or equivalent
- two years combined prior front desk and supervisor experience
- ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy
- considerable skill using a calculator and performing moderately complex mathematical calculations without error
- ability to read, listen, and communicate effectively in English verbally and in writing
- ability to accurately input information using a moderately complex computer system
- hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Communicate effectively both verbally and in writing to provide clear direction to staff
- assign and instruct Front Desk Agents and Doorperson in details of work
- observe performance and encourage improvement
- greet guests immediately with a friendly and sincere welcome using positive and clear communication
- promptly complete registration process including inputting and retrieving information from computer system, confirming guest details and room rates, making appropriate room selections, coding electronic keys, and providing welcome folders
- close out guest accounts at check-out, negotiating compromises if necessary
- verify and imprint credit cards for authorization using electronic methods
- handle cash, make changes, and balance assigned house bank
- accept and record various forms of payment
- post charges to guest rooms and house accounts
- promptly answer telephones using positive and clear English language, input and retrieve messages for guests
- remain calm and alert during emergencies or heavy hotel activity, resolving customer complaints through research and good judgment
- maintain adequate inventory of supplies and prepare purchase orders
- manage Third Party Internet billing and group arrivals, prepare pre-arrival packets
- train new agents including cash handling procedures and CRM use
- ensure compliance with brand standards
- monitor and track time and attendance of associates, reinforce attendance policies, recommend disciplinary actions if needed
- work to ensure high Associate Satisfaction scores
- be familiar and able to perform duties on all shifts including Night Audit and PBX
- turn in lost and found items and guest room keys
- adhere to company policies, safety and security procedures
- know department fire prevention and emergency procedures
- utilize protective equipment
- report unsafe conditions and incidents to management
- maintain a neat, clean, and well-groomed appearance
- assist other Front Desk personnel when needed
- perform related duties as requested by management
Job Location
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