Front Desk Supervisor 24 per hour - Fremont Marriott

Fremont, CA, USA|

Job Overview

Compensation

Type:

Hourly

Rate:

Exact $24.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Flexible Schedule

Job Description

The hiring establishment is a hotel renowned for its commitment to delivering exceptional guest service and unforgettable experiences. As a key player in the hospitality industry, this hotel prides itself on maintaining high standards of professionalism, comfort, and efficiency. Guests rely on the hotel for a seamless and welcoming environment whether they are staying for business or leisure. Known for its friendly staff, prime location, and top-notch amenities, the hotel creates a warm and inviting atmosphere where every guest feels valued and well taken care of.

This role is for a Front Office Manager responsible for overseeing the entire... Show More

Job Requirements

Ability to calmly work with high demand and/or upset guests
High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our guests

Job Qualifications

Previous experience in front office or hotel management
Strong leadership and team management skills
Excellent communication and interpersonal skills
Proficiency in operating the MICROS system or similar property management systems
Ability to handle guest complaints calmly and professionally
Flexible availability including nights, weekends, and holidays
High school diploma or equivalent
Hospitality or business degree preferred

Job Duties

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
Accurately check AM and PM discrepancy reports
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs

Job Location

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