Front Desk Supervisor

Residence Inn by Marriott Miami Aventura Mall is a sophisticated hotel providing an elevated living experience characterized by modern and residential style comfort. Situated strategically between Miami and Fort Lauderdale, this nine-story hotel features 191 suites and boasts more than 5,000 square feet of versatile event space. The property offers an ideal location for both business and leisure travelers, providing easy access to Aventura Mall, nearby grocery stores, pharmacies, Gulfstream Park & Casino, Hard Rock Stadium, and the popular Sunny Isles and Hallandale Beaches. Operated by Turnberry, the hotel reflects a commitment to excellence in hospitality, placing guest comfort and convenience at the forefront of its services. Turnberry’s dedication extends beyond guest services, offering a comprehensive benefits package for its employees which includes medical, dental, eye care, 401K plans, short- and long-term disability coverage, international travel perks, weekly pay, free parking, team member recognition events, and outings. The Residence Inn Miami Aventura Mall promotes an inclusive and supportive work environment and adheres strictly to a substance abuse policy, ensuring a safe and respectful workplace for all team members. Employment is full-time with benefits available typically after 30 days of continuous employment.

The Front Desk Supervisor role at Residence Inn by Marriott Miami Aventura Mall is crucial in delivering exemplary guest service aligned with the hotel’s high standards. The supervisor oversees front desk agents by reviewing and auditing their work for accuracy, ensuring the smooth closing of accounts, and balancing departmental income. This position involves running reports through computerized systems like Excel, verifying that all food and beverage outlets are closed at the day’s end, reconciling outlet work by payment type, and ensuring all rebates are logged appropriately. The role demands strong organizational skills for compiling paperwork, effective communication with management and local authorities during emergencies, and representation of hotel management during overnight hours. The position requires a balance of technical skills, precision, leadership, and guest interaction capabilities, providing dynamic exposure to hotel operations while fostering a guest-focused environment. The supervisor acts as a key point of contact during graveyard shifts, maintaining the integrity and functionality of front desk operations. Candidates who thrive in multitasking, working under pressure, and upholding a positive team spirit will find this opportunity rewarding. The Residence Inn by Marriott Miami Aventura Mall values detail-oriented, enthusiastic team members motivated by flexibility, self-starting capabilities, and a desire to make a meaningful impact in the hospitality industry.