Front Desk Supervisor

HHM Hotels is an established hospitality company known for its commitment to excellence and guest satisfaction. As a reputable hotel management group, HHM Hotels prides itself on creating exceptional guest experiences by implementing sustainable practices and maintaining high-quality service standards. The company emphasizes values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide its team members to deliver outstanding service and uphold the brand's reputation. HHM Hotels is an equal-opportunity employer that fosters diversity and inclusivity within its workforce, ensuring a supportive and respectful working environment for all employees regardless of their background.

The Front Desk Supervisor role within HHM Hotels is a vital leadership position responsible for overseeing front desk operations in alignment with the company’s guest service, quality, and sustainability standards. This position involves supervising daily activities at the front desk and ensuring the team delivers the highest level of guest service while adhering to established hotel policies and core values. The supervisor plays an essential role in coaching, training, and scheduling front desk associates to ensure their performance meets the brand’s expectations. By handling guest complaints with thorough attention and effective problem-solving, the Front Desk Supervisor directly contributes to improving guest satisfaction scores and fostering loyal guest relationships. This position requires active participation in guest interaction activities such as lobby ambassador duties to build personalized connections and promote repeat stays.

Additionally, the Front Desk Supervisor may serve as the acting leader in the absence of the Front Office Manager or Assistant General Manager, overseeing the front office’s smooth operation. Responsibilities include performing bookkeeping tasks such as account balancing and auditing, managing reservations, promoting brand-specific marketing initiatives, and maintaining welcoming and clean public areas as part of the hotel’s sustainability program. The role demands effective communication and organizational skills, a commitment to sustainable hotel practices under the EarthView program, and compliance with safety regulations including OSHA standards.

The ideal candidate will hold an Associate’s or Bachelor’s degree and possess 1 to 3 years of experience in hospitality or related fields. Physical requirements include the ability to stand for extended periods, lift up to 25 pounds, and perform various movements like bending and kneeling. HHM Hotels offers a dynamic work environment with varying shifts that may include weekends and holidays, making it essential for the candidate to be adaptable and resilient. This position offers a clear growth path from Assistant Front Office Manager to Front Office Manager and ultimately to Assistant General Manager, providing valuable career advancement opportunities within the hospitality sector.