Front Desk Supervisor

Alexandria, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Career development opportunities

Employee Discounts

Employee Recognition Program

Job Description

Sandpiper Hospitality (SH) is a leading company in the extended stay market, recognized for its dynamic growth and commitment to excellence. Specializing in providing comfortable and convenient extended lodging solutions, SH is dedicated to delivering superior guest experiences by maintaining high operational standards and fostering a supportive work culture. As one of the fastest-growing companies in the hospitality sector, Sandpiper Hospitality emphasizes innovation, teamwork, and guest satisfaction as core pillars of its business. SH invests in its properties and its people, seeking dedicated professionals who share its vision of consistent quality and exceptional service.

The Assistant Hotel Manager position at Sandpiper Hospitality is a vital leadership role designed to support the General Manager in the day-to-day operations of the hotel. This role acts as the second-in-command, driving operational excellence across all hotel functions to ensure the property meets or exceeds its key performance indicators (KPIs). The Assistant Hotel Manager will be the primary contact for both guest and employee concerns, tasked with resolving issues efficiently while upholding the company’s values and policies. This position requires a proactive approach to managing hotel standards, controlling financial aspects such as inventory and budget adherence, and leading a team dedicated to a 100% commitment to guest satisfaction.

In this role, you will engage closely with all departments to execute company initiatives effectively. You will assist the Hotel Manager in monitoring property operations, including oversight of monthly inventory levels to ensure purchases correspond with budget constraints and approved vendors. Your leadership will extend to hourly staff, where you will serve as a team lead, providing training and coaching to maintain high performance even during the Hotel Manager’s absence. As a key figure in guest relations, you will resolve guest complaints swiftly and promote a culture of exceptional service across the hotel.

Additionally, you will enforce Sandpiper’s standards and policies, ensuring compliance at every level and fostering a workplace culture that values integrity, accountability, and continuous improvement. The role also emphasizes teamwork and personnel development, requiring you to collaborate with peers, mentor staff, support hiring processes, and encourage ongoing training and engagement. This comprehensive scope demands excellent communication skills, operational savvy, and a commitment to the hospitality industry’s best practices. Joining Sandpiper Hospitality as an Assistant Hotel Manager means stepping into a challenging yet rewarding position where your leadership will directly impact guest experiences and business success. It’s an opportunity to grow professionally while contributing to a reputable company dedicated to ‘‘playing to win’’ in a competitive market with an unwavering focus on operational excellence and guest satisfaction.

Job Requirements

High school diploma or equivalent
one or more years of experience in human resources or a leadership role
proficiency in English language
basic computer skills
knowledge of human resources procedures
understanding of applicable federal, state, and local laws related to human resources
effective communication skills
conflict management skills
negotiation skills
sales skills

Job Qualifications

High school diploma or equivalent
bachelor’s degree in business management, economics, marketing, or other business-related field preferred
one or more years of experience in human resources or a leadership role
hospitality, retail, food service experience preferred
general understanding of common office/human resources procedures
basic business awareness of all applicable federal, state, and local laws related to human resources
ability to read, write, and speak English proficiently
intermediate computer operation skills
effective communication with staff and guests
effective conflict management, negotiation, and sales skills

Job Duties

Assist the Hotel Manager in monitoring property operations and driving company initiatives
assist with monitoring monthly inventory of supplies and equipment and ensuring purchases are within budget and with approved vendors
serve as a team lead for all other hourly staff members in their daily work activities
train employees on Company standards and job performance expectations when the Hotel Manager is unavailable
serve as the first level of contact for guest service issues
resolve guest issues or determine necessity to escalate to the General Manager or Regional Manager
promote 100 percent guest satisfaction throughout the property
uphold and enforce Sandpiper standards and policy compliance at the hotel level
ensure proper handling of client requests through responsiveness, follow-up, and escalation
work proactively with other team members and prioritize activities for the best interest of the team on joint projects
openly share new ideas and keep team members apprised to avoid surprises and disappointed guests
ensure proper selection and retention of all property staff, partnering with the GM on interview selection
assist the General Manager with coaching team members, ensuring all are held accountable for policies and procedures
ensure training, coaching, counseling, and engagement of all team members
verify that all team members have satisfied all required Corporate and Brand specific training