Front Desk Specialist (P012)

The Tarrant Regional Water District (TRWD) is a public agency that provides water and wastewater services to the residents and businesses in the Tarrant County area of Texas. As a key player in supporting community infrastructure and environmental sustainability, TRWD is committed to delivering exceptional service and innovative water management solutions. The organization values professionalism, integrity, and operational excellence, making it a respected entity in the public sector. TRWD prides itself on fostering a collaborative and client-focused environment, ensuring that every interaction reflects its commitment to quality and community service.

The Front Office Specialist at TRWD is a pivotal, client-facing administrative professional responsible for the critical role of representing TRWD’s values and professionalism from the moment visitors, vendors, or employees enter the Administration building lobby. This hourly position offers a competitive hourly wage ranging from $20.78 to $31.16, reflecting the importance and expertise required for this role. The primary responsibility of this role is to provide personalized, welcoming customer service by greeting guests, assisting them appropriately, and ensuring their visit is both pleasant and professional. The specialist must be energetic, personable, and maintain a polished appearance and demeanor, embodying the organization's commitment to operational excellence.

In addition to greeting and assisting visitors, the Front Office Specialist handles secondary administrative functions that support the Executive Team and broader administrative operations. These responsibilities include conducting detailed research, providing project and event support, processing staff reimbursements, handling accounts payable paperwork, coordinating procurement card activities, and managing travel and meeting arrangements. This role demands a high level of initiative and resourcefulness, requiring the individual to quickly understand expectations, anticipate needs, and independently manage various tasks while keeping stakeholders informed.

This position also plays a significant role in meeting and event coordination, supporting budget entry and reporting, and delivering backup assistance to the administrative services team. Tasks such as answering phones, managing courier services, and setting up for meetings and catering events are also part of the responsibilities, highlighting the dynamic and versatile nature of the role.

Success in this position depends on exceptional customer service skills, strong organizational capabilities, and the ability to manage multiple projects simultaneously. The ideal candidate will have at least two to four years of administrative experience, proficiency in Microsoft Office applications including Word and Excel, and excellent communication skills both over the phone and via email. Flexibility, a positive and cooperative attitude, and a solid work ethic with meticulous attention to detail are essential. A professional demeanor and appearance are critical as this role is highly visible to the public and internal stakeholders alike.

Educational requirements include a Bachelor’s Degree or a High School Diploma or GED with four years of professional experience. A valid Texas driver's license is also required. Preferred qualifications include advanced Excel skills, familiarity with SharePoint, and experience with budgeting and financial reporting, which would enhance the ability to support the executive team effectively.

TRWD values dependability, organization, initiative, and strong communication skills. Employees are expected to engage in continuous improvement and innovative problem-solving to enhance district services. The physical demands of the job include standing, walking, sitting, and occasionally lifting up to 25 pounds, with work primarily taking place in an office setting.

In summary, the Front Office Specialist is a critical ambassador for TRWD, offering exceptional customer service while supporting crucial administrative functions. This role requires a dedicated professional who thrives in a fast-paced environment and is committed to upholding the high standards of TRWD. It is an excellent opportunity for candidates seeking to leverage their administrative skills in a reputable public service organization with competitive compensation and meaningful impact.