Front Desk Specialist

Burlington, VT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.00 - $26.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Paid holidays

Job Description

KMRG, LLC is a reputable company providing staffing solutions and professional support services primarily to government agencies. With a strong commitment to equal opportunity and affirmative action employment practices, KMRG, LLC ensures a diverse and inclusive workforce. The company has established a strong relationship with the United States Attorney’s Office, District of Vermont (USAO DVT) by supporting its operational needs in Burlington, VT. As a government contractor, KMRG, LLC is dedicated to delivering excellent customer service and administrative support to federal employees and offices, maintaining high standards of professionalism, security, and confidentiality.

The role offered is for an experienced Front Desk Specialist to work full-time supporting the USAO DVT office. This position plays a crucial front-line role in managing daily office operations within the district attorney’s office. The Front Desk Specialist is responsible for a wide range of duties including welcoming visitors and managing front-office reception, handling mail and package deliveries, supporting document preparation and office automation, and providing routine administrative assistance. This role requires attention to detail and the ability to effectively communicate with staff, visitors, vendors, and other agencies while maintaining strict adherence to government security and confidentiality protocols.

This opportunity offers job stability, competitive pay, and a secure work environment reflective of a federal government setting. The Front Desk Specialist works Monday through Friday from 9 AM to 5 PM, with an expected 40-hour workweek. The position is classified as nonexempt under employment classifications, and applicants must be U.S. citizens due to the sensitive nature of the work involved. While no travel or telework options are available, the role provides valuable experience within a professional and legal government setting.

This position requires proficiency with Microsoft Office applications such as Word, Excel, and Outlook as well as strong organizational, communication, and customer service skills. The Specialist will manage front-office access controls to ensure only cleared visitors enter the premises and assist in handling both incoming and outgoing mail including certified and courier services. Additionally, this role involves preparing and formatting office documents, maintaining office records, and operating standard office equipment. Candidates with previous experience in legal, government, law enforcement, or professional office environments are preferred.

Overall, this front desk role is pivotal in supporting the operational efficiency of the USAO DVT. It offers candidates eager to work within the federal government a stable, full-time role with comprehensive responsibilities in visitor coordination, office management, and administrative support. Individuals who demonstrate professionalism, discretion, and the ability to handle multiple duties simultaneously will find this position rewarding and challenging.

Job Requirements

High school diploma or equivalent required
minimum of two years of experience in a customer-facing professional environment
U.S. citizenship required as it supports the U.S. federal government
ability to maintain confidentiality and follow government security guidelines
proficiency in Microsoft Office applications
excellent communication skills
strong organizational skills
availability to work Monday-Friday, 9 am to 5 pm
no telework or travel required
ability to operate standard office equipment
adherence to ethics and standards of conduct
experience handling mail and office logistics preferred
experience working in legal, government, or professional office environment preferred

Job Qualifications

High school diploma or equivalent
minimum of two years of experience in a customer-facing professional environment
experience managing front-desk reception including visitors, calls, messages, and routine inquiries
proficiency in Microsoft Word, Excel, and Outlook including document preparation, editing, and formatting
strong oral and written communication skills
strong attention to detail and organizational skills
ability to follow directions accurately
ability to provide professional customer service in a public-facing office environment
ability to interact courteously and tactfully with visitors, callers, staff, vendors, and agency personnel
ability to meet deadlines and work well in a professional team environment
ability to maintain confidentiality and follow DOJ, USAO, security-sensitive protocols

Job Duties

Receive visitors and telephone calls to the office
manage front-office access and help ensure only properly cleared visitors are authorized entry
notify staff members of visitors, incoming calls, and other front-desk matters
take accurate messages from visitors and callers when staff members are unavailable
respond to routine inquiries and provide general information regarding office programs
refer callers and visitors to appropriate Federal, State, or local agencies when matters fall outside office purview
maintain current telephone and address listings for departments, agencies, and office contacts
receive, screen, review, annotate, and distribute incoming mail, including service of process
ensure mail received from other agencies is appropriately screened and distributed
notify appropriate staff when materials are received by fax and place documents in the correct internal mailbox
stamp, mark, and prepare outgoing mail, including certified mail, USPS mail, and FedEx items
coordinate and receive deliveries from shipping companies and vendors
meet vendors at loading docks and monitor or escort vendors while they are in secure USAO premises
bring shredding materials to the loading dock for pickup by the shredding contractor
produce written documents using word processing software
prepare documents from handwritten drafts, edited copy, and electronic files provided by staff
create, copy, edit, format, store, retrieve, and print a variety of office documents
make insertions, deletions, and text revisions within documents and across electronic files
review documents for proper format, spelling, punctuation, capitalization, and grammar
consult with document authors to resolve questionable material
maintain office files, records, and routine administrative materials
use Government-furnished office equipment, systems, and software to complete assigned work
follow DOJ, USAO, security, confidentiality, ethics, and standards-of-conduct requirements
perform related receptionist, office automation, and administrative support duties as assigned