Front Desk Specialist

Our healthcare facility is a well-established clinic dedicated to providing exceptional patient care and ensuring smooth operational processes within a professional medical environment. We pride ourselves on a patient-centered approach, emphasizing accuracy, efficiency, and compassionate service in all aspects of clinic operations. Our team is committed to maintaining high standards in patient record-keeping, insurance verification, payment processing, and overall patient management, ensuring that every patient receives the highest quality of service from the moment they enter our facility to their discharge.

The role of the Patient Registration and Front Desk Coordinator is crucial in maintaining the clinic's daily operations and enhancing patient experience. This full-time position involves accurately checking patients in and out, verifying insurance details, collecting payments, obtaining necessary signatures on forms, and maintaining comprehensive and up-to-date patient records and accounts. The coordinator will play a vital role in ensuring patient flow is managed effectively during physical clinic visits. The ideal candidate will be detail-oriented, possess excellent customer service skills, and demonstrate strong organizational abilities. Responsibilities include preparing the clinic for opening by ensuring all systems and documents are ready, greeting patients and facilitating their initial paperwork, registering and updating patient records, verifying insurance timely and accurately, and processing payments. Additionally, the role includes balancing daily patient charges and completing closing procedures by preparing closing documentation and submitting required reports.

This position also supports marginal functions such as adhering to company procedures related to workers' compensation and occupational medicine patients, responding promptly to customer needs, assisting patients with follow-up appointments, and fulfilling medical documentation requests. The role requires physical capabilities including the ability to speak and hear clearly, stand for extended periods, and occasionally lift or move items up to 10 pounds. Working conditions involve an indoor healthcare environment with exposure to moderate noise levels and potential contact with bloodborne pathogens, necessitating the use of appropriate personal protective equipment.

This position offers a competitive salary and full-time employment status with comprehensive benefits, including medical, dental, and vision insurance, 401(k) retirement plans, life and AD&D insurance, as well as short-term and long-term disability coverage. If you are a well-groomed, detail-oriented individual with a positive attitude and clear communication skills, and you are committed to providing excellent customer service in a healthcare setting, this position is an excellent opportunity to contribute to our clinic's success while advancing your career.