Front Desk Representative - MGM Springfield

Springfield, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.20 - $1.00

Benefits

free meals in employee dining room

Free parking on and off shift

Access to company hotel, food and beverage, retail, and entertainment discounts

Discounts with company partners on travel, electronics, and online shopping

professional and personal development programs

Networking opportunities

volunteer opportunities in the community

Job Description

MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for creating extraordinary and immersive experiences for its guests. Operating a variety of world-class resorts and casinos, MGM Resorts is committed to delivering exceptional service, excitement, and innovation in every aspect of its properties. MGM Springfield, located in Springfield, Massachusetts, is a vibrant destination that combines luxury accommodations, entertainment, dining, and gaming, making it a premier choice for travelers and locals alike. This resort exemplifies the company's dedication to quality and guest satisfaction, setting a high standard for hospitality excellence.

At MGM Springfield, we... Show More

Job Requirements

High school diploma, GED or equivalent
Experience in customer service or hospitality preferred
Effective communication skills in English, both written and verbal
Proficiency with computer software including Outlook, MS Word, Excel, and PowerPoint
Ability to handle cash and credit transactions accurately
Ability to maintain professional appearance and demeanor
Willingness to work flexible shifts including evenings, weekends, and holidays

Job Qualifications

Excellent customer service skills
Strong interpersonal communication
Proficiency with Outlook, MS Word, Excel, and PowerPoint
Ability to operate telephone, copier, and fax machine
High school diploma, GED or equivalent
Professional and neat appearance
Ability to communicate effectively in English, both written and verbal

Job Duties

Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

Job Location

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