Front Desk Representative

Hemet, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $35,198.53 - $41,490.34

Benefits

competitive salary

flexible scheduling

Paid Time Off

Health Insurance

Professional development opportunities

supportive work environment

Employee wellness programs

Job Description

Arrowhead Orthopaedics is a well-established medical practice dedicated to providing exceptional orthopaedic care to patients. Known for its commitment to patient-centered service and clinical excellence, the organization operates multiple locations and serves a diverse population with a wide range of orthopaedic needs. Arrowhead Orthopaedics emphasizes a collaborative, supportive work environment that nurtures professional growth and values the contributions of all staff members. As a respected leader in the orthopaedic field, it prioritizes high standards for patient care, privacy, and operational efficiency. The practice fosters a culture where communication, professionalism, and patient satisfaction are foundational principles.

The Patient Services Representative... Show More

Job Requirements

High school diploma or equivalence
Ability to type 40 words per minute
Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook
Telephone etiquette, superior customer service, and professional communication skills
Must be flexible and able to multitask in a stressful setting
Bilingual in Spanish
Strong leadership capabilities
Requires sitting and walking, with daily occasional stooping, reaching, and bending
Occasional lifting up to thirty pounds
Hearing must be in the normal range for telephone and personal communication
Requires manual dexterity sufficient to operate keyboards and other office equipment

Job Qualifications

High school diploma or equivalence
Ability to type 40 words per minute
Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook
Telephone etiquette, superior customer service, and professional communication skills
Ability to multitask in a stressful setting
Bilingual in Spanish
Strong leadership capabilities

Job Duties

Check in patients
Reschedule patients if necessary
Verify patients insurance by scanning proper documentation
Explain to patients our forms
Answer calls
Monitor waiting time
Call patients that requires hand carrying X-rays
Collect co-pays
Keep track of waiting time
Direct patients to proper location such as imaging center, hand center, PT and other offices when necessary
Route documents faxed to us and from us
Aid patients with special needs such as wheelchairs and other
Perform basic clerical activities
Comply with all HIPPA laws and regulations

Job Location

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