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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Holidays
competitive salary
benefits package
Full-time position
Employee support programs
Job Description
Our pediatric healthcare clinic is dedicated to providing compassionate and comprehensive medical care to children and their families. As a leading provider in the community, we pride ourselves on fostering a warm, welcoming environment where patients receive high-quality pediatric services from a friendly and professional team. The clinic emphasizes family-centered care and focuses on preventative medicine, routine check-ups, and acute care for children in a safe, supportive setting. With a strong commitment to patient satisfaction and efficient healthcare delivery, our clinic is equipped with modern facilities and experienced healthcare providers to ensure the best possible outcomes for every child.Show More
Job Requirements
- High school diploma or equivalent
- previous medical office or customer service experience preferred
- experience with electronic medical records systems preferred
- excellent verbal and written communication skills
- strong attention to detail and accuracy
- ability to multitask in fast-paced environment
- basic computer skills including Microsoft Office
- professional telephone etiquette
- cash handling and basic math skills
- ability to maintain confidentiality
- patient and compassionate demeanor with children and families
- professional appearance and behavior
- reliable attendance and punctuality
- team-oriented with positive attitude
- ability to remain calm under pressure
- ability to sit for extended periods and visualize computer screens
- manual dexterity for computer keyboard and phone operation
- clear speech and hearing for telephone communication
- ability to lift up to 25 pounds occasionally
- medical office environment
- exposure to typical office noise levels
- interaction with sick children and potentially contagious conditions
- fast-paced environment with frequent interruptions
Job Qualifications
- High school diploma or equivalent
- previous medical office or customer service experience preferred
- experience with electronic medical records systems preferred
- excellent verbal and written communication skills
- strong attention to detail and accuracy
- ability to multitask in fast-paced environment
- basic computer skills including Microsoft Office
- professional telephone etiquette
- cash handling and basic math skills
- ability to maintain confidentiality
- patient and compassionate demeanor with children and families
- professional appearance and behavior
- reliable attendance and punctuality
- team-oriented with positive attitude
- ability to remain calm under pressure
Job Duties
- Greet patients and families warmly upon arrival
- register new patients and update existing patient demographics
- verify insurance coverage and collect copayments/deductibles
- scan and upload insurance cards and identification documents
- collect and review completed patient forms and medical histories
- ensure HIPAA compliance in all patient interactions
- schedule appointments for routine, sick, and follow-up visits
- manage provider calendars and optimize scheduling efficiency
- handle appointment cancellations and reschedules
- confirm upcoming appointments via phone calls or automated systems
- coordinate same-day sick visits and urgent care needs
- answer multi-line phone system professionally and efficiently
- direct calls to appropriate clinical staff or providers
- take detailed messages and ensure timely delivery
- provide basic information about clinic policies and procedures
- handle patient complaints and concerns with empathy and professionalism
- process patient payments and maintain accurate payment records
- prepare charts and organize patient flow for daily operations
- maintain organized filing systems (electronic and paper)
- update patient information in electronic medical record system
- assist with prior authorizations and referral coordination
- distribute patient education materials as directed
- support nursing staff with administrative needs
- help maintain clean and organized front office areas
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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