Front Desk Receptionist (WSFC)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.75 - $18.75
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k Retirement Plan
Paid Time Off
Opportunities for advancement

Job Description

Sante Health System is a prominent Management Services Organization that provides vital support services to multiple healthcare clients across Central California. The name "Sante," derived from the French word for health, underscores the organization’s commitment to promoting good health, progressive medical care, and community leadership. With over 30 years of dedicated service, Sante has established itself as one of the largest and most respected healthcare claims and billing management companies in the region. This success is rooted in the extensive network they maintain, which includes physicians, health plans, hospitals, and ancillary service providers all aimed at enhancing patient care within a managed care environment. Beyond claims management, Sante offers a broad range of services such as billing, contracting, credentialing, finance, human resources, information services, marketing, physician services, practice management, provider relations, quality improvement, and utilization management, demonstrating their comprehensive approach to healthcare support.

Sante Health System values the people behind the service. Recognizing that the quality of patient care depends heavily on a talented and driven workforce, the company fosters a vibrant work culture characterized by dedication, innovation, and commitment to service excellence. Employees at Sante are part of a supportive and collaborative environment, treated like family and given ample opportunities for advancement and professional growth. The company provides competitive compensation along with an attractive benefits package that includes medical, dental, vision, and life insurance, a robust 401k retirement plan, paid time off, and other perks aimed at supporting employees’ well-being and career development.

The Front Desk Receptionist is a crucial position at Sante Health System, specifically within their Women’s Specialty Fertility Center (WSFC) located in Clovis, CA. This role serves as the essential frontline contact for patients and visitors, ensuring that everyone experiences exceptional customer service from the moment they enter the medical office. The receptionist's responsibilities revolve around greeting patients, handling their inquiries, scheduling appointments, updating patient records, and facilitating smooth communication between patients and medical staff. Ideal candidates are those who exhibit a genuine passion for patient experience combined with solid administrative skills and familiarity with medical office environments.

For this role, Sante is looking for a kind, friendly, and capable individual who thrives in a fast-paced, patient-focused setting. The ideal receptionist maintains a positive and service-oriented attitude, communicates clearly both by phone and email, pays close attention to detail, and manages time efficiently while juggling multiple tasks. Experience in women’s healthcare is preferred, adding a nuanced understanding of patient needs in the fertility specialty. The work schedule is primarily Monday through Friday, with weekends as needed, offering some flexibility.

This position offers a rewarding opportunity for individuals who are self-motivated, personable, and eager to contribute to an environment dedicated to improving lives. As part of the Sante team, receptionists enjoy a supportive atmosphere and have access to resources and training to enhance their skills. If you are customer service oriented and ready to take on a meaningful role in healthcare, this Front Desk Receptionist role at Sante Health System’s Women’s Specialty Fertility Center is an excellent career opportunity.

Job Requirements

  • Knowledge of office procedures
  • knowledge of managed care products such as HMO's and PPO's
  • knowledge of grammar, spelling and punctuation to type patient information
  • skill in operating a computer and photocopy machine
  • skill in greeting patients and answering the telephone in a pleasant and helpful manner
  • ability to handle large phone volume and assorted tasks expediently and accurately
  • ability to read, understand and follow oral and written instructions
  • ability to sort and file materials correctly and in alphabetical or numeric systems

Job Qualifications

  • High school diploma or equivalent
  • minimum 2 years of work experience in a medical office setting
  • knowledge of computer and business office procedures
  • pleasant attitude
  • ability to establish and maintain effective relationships with patients, employees, and public
  • women’s healthcare experience preferred

Job Duties

  • Greet patients and callers in a congenial and professional manner
  • screen and respond to routine requests for information
  • triage phone calls
  • check patients in
  • check patients out
  • verify insurance eligibility
  • receive and post payments and co-pays from patients and issue receipts
  • run reports as required to balance charges and payments
  • prepare deposit for the day if required
  • attend meetings and in-service as required
  • maintain records in a confidential manner
  • comply with all work rules including those pertaining to safety and health
  • perform related work as required and other duties as assigned by the Administrator

Job Criteria

Experience

Mid Level (3-7 years)


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