FRONT DESK RECEPTIONIST (TEMPORARY 6 MONTHS)

Axis Community Health is a well-established nonprofit organization founded in 1972, dedicated to offering comprehensive healthcare services to more than 15,000 individuals of all ages within the Tri-Valley region. As a community-focused health provider, Axis Community Health is committed to delivering high-quality, affordable, and accessible healthcare that promotes the overall well-being of its diverse clientele. The organization’s mission underscores its dedication to providing compassionate care that spans primary healthcare, mental health support, and dental services, ensuring that all community members receive the care they need regardless of their financial circumstances, living conditions, or insurance coverage. Over decades of service, Axis Community Health has built a reputation for its inclusive approach and unwavering commitment to community health, supporting vulnerable populations and promoting health equity across the region.

The Front Desk Receptionist role at Axis Community Health is a temporary, six-month position with the possibility of extension based on organizational needs. This role is crucial as the first point of contact, responsible for greeting patients and visitors with professionalism, directing them appropriately, and delivering courteous assistance at every interaction. The receptionist must uphold client privacy and confidentiality rigorously in accordance with HIPAA regulations, ensuring that all patient information is handled respectfully and securely. A significant part of the position involves patient registration following detailed agency protocols, scheduling appointments efficiently, assessing patients' financial eligibility for services, and accurately completing necessary documentation. Additionally, the Front Desk Receptionist provides valuable clinical support to the department, assisting healthcare providers and clinical staff as required.

This position demands a proactive individual with strong communication and organizational skills, capable of multitasking and maintaining a composed, professional demeanor in a fast-paced healthcare setting. The ideal candidate will have experience in a healthcare front desk environment, with familiarity with patient billing procedures and insurance verification considered a plus. Bilingual skills in English and Spanish are preferred to enhance communication with a diverse patient population. The role also requires competence with computer systems, office equipment, and software such as Microsoft Office, with Epic electronic health records experience deemed an asset. Beyond administrative duties, the receptionist is responsible for maintaining the cleanliness and organization of their assigned department, ensuring all necessary supplies and equipment are available and in working order. The position includes participation in staff meetings and training events to support continuous professional development and alignment with organizational goals.

In summary, this temporary Front Desk Receptionist position at Axis Community Health offers a meaningful opportunity to contribute to a nonprofit healthcare provider committed to serving the community with compassion and excellence. The role involves a blend of administrative, clinical, and customer service duties that are vital to the smooth operation of the health center and the delivery of exceptional patient care.