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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
Paid holidays
Employee assistance program
Job Description
Our company is a reputable and customer-focused auto body shop dedicated to delivering exceptional service experiences to our clients. We pride ourselves on our values-driven culture and commitment to excellence in automotive care and customer satisfaction. Operating Monday through Friday from 7:45 AM to 5:00 PM, we foster a professional yet welcoming environment where our employees can thrive and grow. We are currently seeking a full-time Bilingual Customer Service Representative (CSR) fluent in both English and Spanish. This position reports directly to the General Manager and offers a competitive hourly wage ranging from $18.00 to $20.00 based on experience. Show More
Job Requirements
- Fluent in Spanish
- prior administrative or reception experience of 3 or more years
- high school diploma or GED
- valid and clean driver's license
- uphold company core values
- ability to withstand environmental conditions of auto body shop
- ability to sit for long periods of time
- ability to transport customers using company vehicle as needed
Job Qualifications
- Fluent in Spanish
- prior administrative or reception experience of 3 or more years
- high school diploma or GED
- valid and clean driver's license
- ability to communicate effectively in both English and Spanish
- strong organizational and multitasking skills
- proficiency with data entry and computer systems
- excellent customer service skills
- ability to build positive relationships with customers
Job Duties
- Answer and direct phone calls professionally
- act as first impression of all guests who enter the building, greeting, assisting, and directing
- update customers on status of their vehicle
- provide exemplary customer service in a friendly and professional manner
- daily data entry into database and systems
- clean and maintain lobby and other common areas, keep tidy and organized as well as offering beverages or snacks to guests
- facilitate and coordinate rentals and loaners including scheduling
- create and maintain warranty files with accuracy
- receive and enter incoming payments into database and system with accuracy
- transport customers to and from the shop when necessary
- maintain communication with accounting department and assist with end-of-month process
- order all office supplies as directed
- maintain and oversee petty cash and cash drawer balances and deposits with accuracy
- tend to all incoming and outgoing mail
- maintain excellent attendance record
- create relationships and build positive rapport with customers
- complete follow-up phone calls to customers with completed jobs and report back to General Manager when necessary
- call on insurance assignments
- call on opportunities list and schedule repairs accordingly
- coordinate all inner office events to foster a positive work environment
- perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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