Front Desk Receptionist Spanish and English Fluent

Grand Rapids, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $18.00 - $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Professional development opportunities

Employee Discounts

Retirement Plan

Paid holidays

Employee assistance program

Job Description

Our company is a reputable and customer-focused auto body shop dedicated to delivering exceptional service experiences to our clients. We pride ourselves on our values-driven culture and commitment to excellence in automotive care and customer satisfaction. Operating Monday through Friday from 7:45 AM to 5:00 PM, we foster a professional yet welcoming environment where our employees can thrive and grow. We are currently seeking a full-time Bilingual Customer Service Representative (CSR) fluent in both English and Spanish. This position reports directly to the General Manager and offers a competitive hourly wage ranging from $18.00 to $20.00 based on experience.

The Bilingual CSR role is critical for ensuring that all customers, regardless of language preference, receive timely and accurate information throughout their service experience. You will act as the first point of contact, providing professional and courteous assistance both in person and over the phone. This role demands exceptional interpersonal communication and multitasking abilities as you update vehicle statuses, coordinate rental and loaner vehicle scheduling, handle payments, maintain warranty files, and assist with office functions such as ordering supplies and managing petty cash. Additionally, the CSR will contribute to creating a positive atmosphere by maintaining a clean and organized lobby, offering refreshments to guests, and facilitating follow-up communications post-service.

We emphasize a culture built on core values that guide every interaction. These include maintaining a positive attitude, delivering an exceptional distinct guest experience, fostering respectful accountability, practicing servant leadership at all levels, encouraging collaboration through sharing to solve challenges, and embracing continuous growth. This role also involves occasional responsibilities such as transporting customers and assisting the accounting department with month-end processes. Candidates must be organized, detail-oriented, and committed to upholding our high standards of customer service and company values.

This opportunity is ideal for someone with a minimum of three years of administrative or receptionist experience, a strong bilingual proficiency, and a genuine passion for customer service within the automotive repair industry. Join our team and be part of an organization dedicated to delivering quality service and fostering a positive workplace environment where employees are valued and empowered to succeed.

Job Requirements

Fluent in Spanish
prior administrative or reception experience of 3 or more years
high school diploma or GED
valid and clean driver's license
uphold company core values
ability to withstand environmental conditions of auto body shop
ability to sit for long periods of time
ability to transport customers using company vehicle as needed

Job Qualifications

Fluent in Spanish
prior administrative or reception experience of 3 or more years
high school diploma or GED
valid and clean driver's license
ability to communicate effectively in both English and Spanish
strong organizational and multitasking skills
proficiency with data entry and computer systems
excellent customer service skills
ability to build positive relationships with customers

Job Duties

Answer and direct phone calls professionally
act as first impression of all guests who enter the building, greeting, assisting, and directing
update customers on status of their vehicle
provide exemplary customer service in a friendly and professional manner
daily data entry into database and systems
clean and maintain lobby and other common areas, keep tidy and organized as well as offering beverages or snacks to guests
facilitate and coordinate rentals and loaners including scheduling
create and maintain warranty files with accuracy
receive and enter incoming payments into database and system with accuracy
transport customers to and from the shop when necessary
maintain communication with accounting department and assist with end-of-month process
order all office supplies as directed
maintain and oversee petty cash and cash drawer balances and deposits with accuracy
tend to all incoming and outgoing mail
maintain excellent attendance record
create relationships and build positive rapport with customers
complete follow-up phone calls to customers with completed jobs and report back to General Manager when necessary
call on insurance assignments
call on opportunities list and schedule repairs accordingly
coordinate all inner office events to foster a positive work environment
perform all other duties as assigned