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Front Desk Receptionist, Patient Relations

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $21.00 - $24.57
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Work Schedule

Rotating Shifts
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Benefits

Paid Time Off
Paid parental leave
Retirement Plan
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Well-being programs
Public transportation pass
Childcare discount
Tuition Reimbursement
Professional Development
Student Loan Assistance
Professional advancement programs

Job Description

Denver Health is an integrated, high-quality academic health care system widely regarded as a national model for its comprehensive services and commitment to community care. The system comprises a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, multiple family health and school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute, Denver Health Medical Plan, and Denver Health Foundation. Serving as Colorado's primary and essential safety-net healthcare provider, Denver Health is mission-driven and has a long-standing history of delivering millions of dollars in uncompensated care to uninsured populations annually.... Show More

Job Requirements

  • high school diploma or equivalent
  • minimum 1 year clerical experience
  • bilingual in English and Spanish preferred
  • ability to use phone systems and office equipment
  • ability to work flexible hours including potential evening shifts
  • ability to handle multiple tasks simultaneously
  • strong communication skills
  • ability to maintain confidentiality
  • ability to follow departmental procedures and guidelines

Job Qualifications

  • minimum 1 year clerical experience
  • excellent customer service skills
  • ability to complete routine work with minimal direction
  • ability to multi-task
  • skilled in basic office procedures
  • ability to exercise some judgment within job scope
  • skilled in organization and attention to detail
  • knowledge of Epic

Job Duties

  • provides customer service to staff, the public and clients, greeting them and assisting them with needs and/or directing them accordingly
  • provides clerical support to management and supervisors as needed or requested
  • maintains office equipment in operable order
  • submits repair tickets for equipment malfunction, facility work orders, and medical equipment accordingly and maintains follow-up on all repair tickets and work orders for completion
  • maintains ordering for department medical, clinical, janitorial and office supplies
  • verifies order delivery- follows-up on order errors and/or back orders
  • fills office supply requests and maintains office/administrative supply stock
  • completes ordering processes as established by departmental or DHHA established guidelines for purchasing
  • prepares documents routinely or as needed
  • follows guidelines for specific document processing
  • retrieves management signature and routes to appropriate department
  • maintains follow-up of process completion

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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