Front Desk Receptionist, Patient Relations

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.00 - $24.57

Work Schedule

Rotating Shifts

Benefits

Paid Time Off

Paid parental leave

Retirement Plan

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Well-being programs

Public transportation pass

Childcare discount

Tuition Reimbursement

Professional Development

Student Loan Assistance

Professional advancement programs

Job Description

Denver Health is an integrated, high-quality academic health care system widely regarded as a national model for its comprehensive services and commitment to community care. The system comprises a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, multiple family health and school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute, Denver Health Medical Plan, and Denver Health Foundation. Serving as Colorado's primary and essential safety-net healthcare provider, Denver Health is mission-driven and has a long-standing history of delivering millions of dollars in uncompensated care to uninsured populations annually. Its strategic location near downtown Denver offers staff easy access to the city's vibrant cultural and recreational venues. Denver Health values diversity, innovation, and community-centered healthcare, fostering an inclusive work environment that respects individuals and promotes professional growth.

They are currently recruiting for a mission-driven Front Desk Receptionist, Patient Relations, to join their Service Excellence team. This role operates primarily at one of three Patient Information desks on the main campus, serving as the welcoming face and initial point of contact for patients and visitors. The Front Desk Receptionist will greet and assist individuals, manage phone communications, and provide clerical support across various service areas. Key to this position is delivering exemplary customer service to both internal and external clients, recognizing that every interaction has meaningful impact on patient experience and organizational reputation. The preferred candidate is bilingual in English and Spanish, enhancing their capacity to serve Denver Health's diverse community.

The position is full-time, Monday through Friday, typically from 10:30 AM to 7:00 PM, with some flexibility required to shift to later hours such as 12:30 PM to 9:00 PM to cover evening shifts during absences or staffing needs. With a salary range of $21.00 to $24.57 per hour, this role offers competitive compensation in addition to a robust benefits package. Duties include customer service, clerical support, office equipment maintenance, managing repair and supply orders, document preparation, and ensuring smooth process flow with management oversight. The ideal candidate has at least a year of clerical experience, excellent organizational skills, and familiarity with office procedures and the Epic system. This position calls for a detail-oriented individual capable of multi-tasking and exercising sound judgment within their role.

Job Requirements

high school diploma or equivalent
minimum 1 year clerical experience
bilingual in English and Spanish preferred
ability to use phone systems and office equipment
ability to work flexible hours including potential evening shifts
ability to handle multiple tasks simultaneously
strong communication skills
ability to maintain confidentiality
ability to follow departmental procedures and guidelines

Job Qualifications

minimum 1 year clerical experience
excellent customer service skills
ability to complete routine work with minimal direction
ability to multi-task
skilled in basic office procedures
ability to exercise some judgment within job scope
skilled in organization and attention to detail
knowledge of Epic

Job Duties

provides customer service to staff, the public and clients, greeting them and assisting them with needs and/or directing them accordingly
provides clerical support to management and supervisors as needed or requested
maintains office equipment in operable order
submits repair tickets for equipment malfunction, facility work orders, and medical equipment accordingly and maintains follow-up on all repair tickets and work orders for completion
maintains ordering for department medical, clinical, janitorial and office supplies
verifies order delivery- follows-up on order errors and/or back orders
fills office supply requests and maintains office/administrative supply stock
completes ordering processes as established by departmental or DHHA established guidelines for purchasing
prepares documents routinely or as needed
follows guidelines for specific document processing
retrieves management signature and routes to appropriate department
maintains follow-up of process completion