Front Desk Receptionist - Part Time - Bilingual Spanish

Fort Collins, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $18.50

Work Schedule

Standard Hours

Benefits

401k retirement savings with company match

Paid sick time

Parental leave

employee eyewear discount

College Scholarship Program

Training programs available

Access to educational courses

Job Description

America's Best is a prominent part of National Vision, one of the largest optical retailers in the United States, operating over 1,000 store locations nationwide. Each America's Best store creates a seamless optical experience by combining eyewear and eye care services at a single affordable price point. The company is dedicated to providing quality eye care and eyewear that is both accessible and affordable, ensuring that individuals can see their best to live their best lives. With a rich heritage in the optical industry, America's Best continues to expand, fueled by a commitment to exceptional customer service and community engagement. For those interested in joining America's Best, they become part of a dynamic and supportive environment that offers both professional development and competitive compensation.

The Receptionist role at America's Best serves as the frontline ambassador who warmly greets customers and facilitates their journey through the store. This role is essential in maintaining the smooth flow of appointments and visits by efficiently managing schedules, phone communications, and patient records. Receptionists uphold the brand’s commitment to high-quality customer service while adhering to safety protocols. Responsibilities extend from welcoming guests, managing multiple phone lines, verifying insurance plan details, scheduling appointments, and managing follow-up visits, to maintaining the reception area and overseeing office supply inventory. The Receptionist role requires strong organizational skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced retail healthcare environment. Fluency in both English and Spanish is a significant asset, supporting America's Best’s mission to serve diverse communities with cultural sensitivity and respect.

National Vision offers competitive pay and benefits, including 401k retirement savings with company match, paid sick time, parental leave, employee eyewear discounts, and a college scholarship program. The company values professional growth and career fulfillment by offering training programs, educational courses, and a clear emphasis on internal promotions. Receiving support from a collaborative team culture, employees in the Receptionist role have a rewarding career path and the opportunity to make a meaningful difference in the lives of customers and communities served. Candidates with up to two years of experience are welcomed, and relevant training is preferred but not mandatory, making this an excellent opportunity for entry-level applicants eager to build a career in optical retail and eye care services.

Job Requirements

High school diploma or equivalent
0-2 years related experience or training preferred
fluent in reading and speaking both English and Spanish
strong customer service skills
strong organizational skills
experience handling multiple phone lines preferred
ability to follow safety protocols
ability to interact positively with diverse customer base

Job Qualifications

Fluent in reading and speaking both English and Spanish
experience as a Receptionist, Front Office Representative or similar role preferred but not required
0-2 years related experience or training preferred
experience handling multiple phone lines preferred
strong customer service skills required
strong organizational skills required
High School Diploma or equivalent

Job Duties

Ensures high quality customer service while following all safety protocols
ensures a smooth flow of customers through the store
answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
processes and understands managed care plans while obtaining document information from the insurance company as needed
provides customers basic and accurate information
schedules and confirms appointments, follow-up visits and classes
files all patient records daily and pulls patient files for the next day's appointments
checks order status and notifies customers when orders are in or of any delays
keeps reception area tidy and presentable with all necessary materials
receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
participates in regularly scheduled mandatory communication meetings