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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
career advancement
Job Description
America's Best is a prominent brand within National Vision, one of the largest optical retailers across the United States, operating more than 1,000 stores nationwide. The company is recognized for marrying comprehensive eye care with affordable eyewear solutions, providing an exceptional and accessible customer experience centered around quality and value. America's Best stores combine both optical services and retail eyewear offerings, making the eye care process seamless and convenient for customers. The brand prides itself on the mission that everyone deserves to see their best to live their best, emphasizing accessibility and affordability for eye care and eyewear alike.
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Job Requirements
- High school diploma or equivalent
- fluent in reading and speaking English and Spanish
- strong customer service skills
- strong organizational skills
- experience handling multiple phone lines preferred
- 0-2 years of related experience or training preferred
Job Qualifications
- Fluent in reading and speaking English and Spanish
- experience as a receptionist or front office representative preferred but not required
- 0-2 years of related experience or training preferred
- strong customer service skills
- strong organizational skills
- high school diploma or equivalent education
Job Duties
- Greet and welcome customers promptly and courteously
- manage patient records and organize files
- schedule and confirm appointments and follow-ups
- answer, screen and forward incoming phone calls according to company protocol
- process managed care plans and interact with insurance companies
- monitor order status and communicate updates to customers
- maintain cleanliness and organization of reception area
- receive, sort and distribute mail and deliveries
- manage inventory of office supplies
- participate in mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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