Front Desk Receptionist - Part Time - Bilingual Spanish

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

401k retirement savings with company match

stock purchase plan

Paid sick time

Parental leave

employee eyewear discount

College Scholarship Program

training programs

Job Description

America's Best is a leading optical retail brand under the umbrella of National Vision, one of the largest optical retailers in the United States. With over 1,000 stores nationwide, America's Best combines high-quality eyewear and comprehensive eye care services to provide an exceptional customer experience at an affordable price. National Vision is committed to making vision care accessible and affordable for everyone, helping individuals see their best to live their best. The brand continues to grow, emphasizing both accessibility and customer satisfaction.

At America's Best, the Receptionist plays a fundamental role as the welcoming face of the store. This position is crucial in ensuring smooth front office operations by greeting and assisting customers with warmth and professionalism as they arrive. The Receptionist manages patient records meticulously, schedules appointments efficiently, and supports the daily workflow of the store, making sure all operations run on schedule. This role demands excellent communication skills to handle phone inquiries, provide accurate information about services and insurance, and maintain a tidy and organized reception area. The position offers a unique opportunity to be the connective tissue that enables the store staff to deliver excellent patient care and service.

The role is designed for those who thrive in customer-facing environments and enjoy being an integral part of a team. This position requires fluency in both English and Spanish, making it an ideal fit for bilingual candidates looking to leverage their language skills in a professional setting. The work schedule includes having Sundays off, aligning with store closure, providing a consistent and predictable weekly rest day.

Working as a Receptionist at America’s Best means being part of a mission-driven company dedicated to making a difference in people’s lives through accessible eye care. Employees receive competitive pay, opportunities for bonuses, and comprehensive benefits designed to support their well-being and career growth. The company also offers various training programs to help employees develop professionally and encourages internal promotions, fostering a career-oriented work environment.

Overall, this role is perfect for individuals who value high-quality customer service, organized work environments, and being part of a dynamic and growing company in the optical retail industry.

Job Requirements

High school diploma or equivalent
0-2 years related experience or training preferred
fluent in reading and speaking both English and Spanish
strong customer service skills
strong organizational skills
ability to handle multiple phone lines
ability to manage patient records and scheduling
ability to communicate courteously and effectively

Job Qualifications

Fluent in reading and speaking both English and Spanish
experience as a receptionist, front office representative or similar role preferred but not required
0-2 years related experience or training preferred
experience handling multiple phone lines preferred
strong customer service skills required
strong organizational skills required
education: high school diploma or equivalent

Job Duties

Ensure high quality customer service while following all safety protocols
ensure smooth flow of customers through the store
answer, screen, and forward incoming phone calls in accordance with company protocol
process and understand managed care plans while obtaining document information from insurance companies as needed
provide customers basic and accurate information
schedule and confirm appointments, follow-up visits, and classes
file all patient records daily and pull patient files for the next day's appointments
check order status and notify customers when orders are in or of any delays
keep reception area tidy and presentable with all necessary materials
receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies
participate in regularly scheduled mandatory communication meetings