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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
Job Description
America's Best is a leading optical retail brand under the umbrella of National Vision, one of the largest optical retailers in the United States. With over 1,000 stores nationwide, America's Best combines high-quality eyewear and comprehensive eye care services to provide an exceptional customer experience at an affordable price. National Vision is committed to making vision care accessible and affordable for everyone, helping individuals see their best to live their best. The brand continues to grow, emphasizing both accessibility and customer satisfaction.
At America's Best, the Receptionist plays a fundamental role as the welcoming face of the store. Thi... Show More
At America's Best, the Receptionist plays a fundamental role as the welcoming face of the store. Thi... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- fluent in reading and speaking both English and Spanish
- strong customer service skills
- strong organizational skills
- ability to handle multiple phone lines
- ability to manage patient records and scheduling
- ability to communicate courteously and effectively
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
- education: high school diploma or equivalent
Job Duties
- Ensure high quality customer service while following all safety protocols
- ensure smooth flow of customers through the store
- answer, screen, and forward incoming phone calls in accordance with company protocol
- process and understand managed care plans while obtaining document information from insurance companies as needed
- provide customers basic and accurate information
- schedule and confirm appointments, follow-up visits, and classes
- file all patient records daily and pull patient files for the next day's appointments
- check order status and notify customers when orders are in or of any delays
- keep reception area tidy and presentable with all necessary materials
- receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies
- participate in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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