Front Desk Receptionist - Part Time - Bilingual Spanish

Baytown, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

401k retirement savings with company match and stock purchase plan

Paid sick time

Parental leave

employee eyewear discount

College Scholarship Program

Training programs available

Access to educational courses

Internal promotions and career advancement

Job Description

America's Best is a prominent brand under National Vision, a leading optical retailer in the United States with over 1,000 store locations nationwide. The brand's unique approach combines comprehensive eye care services with an extensive selection of quality eyewear, all at an affordable price. America's Best continues to expand rapidly, providing accessible vision solutions to a diverse customer base. National Vision's core mission is to ensure that everyone has the opportunity to see their best and live their best lives by making quality eye care more affordable and accessible across the country.

The Receptionist role at America's Best is crucial as it represents the face of the store and creates the first impression for every customer. This position is responsible for greeting customers warmly and managing the front desk operations efficiently. Receptionists play an integral part in ensuring smooth daily operations, helping manage patient flow, and maintaining organized patient records. Handling customer inquiries either in person or over the phone with professionalism and courtesy is key to providing an excellent customer experience. This part-time or full-time role also offers the benefit of having every Sunday off, as the stores remain closed on Sundays, promoting a healthy work-life balance.

The ideal candidate for the Receptionist position will possess strong organizational and multitasking skills capable of juggling phone lines, scheduling appointments, and assisting with insurance documentation. Their role goes beyond simple reception duties, including verifying managed care plans, confirming appointments, managing patient files, and ensuring the reception area remains orderly and inviting. Responsibilities also extend to processing incoming mail and office supply inventory management. The position demands a proactive and detail-oriented individual who values working in a supportive team environment and embraces opportunities for growth through training and internal promotions.

Working at America's Best offers more than just a job. It includes access to comprehensive benefits such as retirement savings plans with company match, paid time off, parental leave, and an employee discount on eyewear. Education and career development are also emphasized through scholarship programs and access to training courses, promoting continuous learning and advancement within the company. This role is ideal for individuals passionate about customer service, interested in the optical retail industry, and seeking long-term career potential in a rapidly growing company.

Job Requirements

experience as a receptionist, front office representative or similar role preferred but not required
0-2 years related experience or training preferred
experience handling multiple phone lines preferred
strong customer service skills required
strong organizational skills required
fluent in reading & speaking both English & Spanish
education: high school diploma or equivalent

Job Qualifications

experience as a receptionist, front office representative or similar role preferred but not required
0-2 years related experience or training preferred
experience handling multiple phone lines preferred
strong customer service skills required
strong organizational skills required
fluent in reading & speaking both English & Spanish
education: high school diploma or equivalent

Job Duties

ensure high quality customer service while following all safety protocols
ensure a smooth flow of customers through the store
answer, screen, and forward incoming phone calls in accordance with National Vision protocol
process and understand managed care plans while obtaining document information from the insurance company as needed
provide customers basic and accurate information
schedule and confirm appointments, follow-up visits and classes
file all patient records daily and pull patient files for the next day's appointments
check order status and notify customers when orders are in or of any delays
keep reception area tidy and presentable with all necessary materials
receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies
participate in regularly scheduled mandatory communication meetings