Front Desk Receptionist - Part Time

Fayetteville, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

401k Retirement Savings

company match

stock purchase plan

Paid sick time

Parental leave

employee eyewear discount

College Scholarship Program

Training programs available

Access to educational courses

Emphasis on internal promotions and career advancement

Job Description

Our company is dedicated to providing exceptional customer service and ensuring smooth operations within our stores. We take pride in offering a welcoming environment for our customers and maintaining organized and efficient processes to support our team and clientele. As a reputable retail establishment in the optical industry, we are committed to delivering quality eye care products and services that meet the needs of our diverse customer base. Our focus on innovation, customer satisfaction, and community involvement sets us apart as an employer of choice in this sector.

The Receptionist role is a vital position within our stores, serving as the first point of contact for customers and patients alike. This role requires a friendly and professional demeanor, as Receptionists are responsible for greeting and welcoming customers upon arrival. They play an essential role in managing patient records, facilitating appointment scheduling, and ensuring that the daily operations within the store run seamlessly. Receptionists act as the glue that holds various teams together, offering assistance, maintaining communication flow, and supporting both customers and staff with prompt and courteous service. This position mainly involves interacting with customers both in person and over the phone, and it is crucial in delivering a positive and efficient customer experience. The employment type is full-time with competitive pay, and the role provides ample opportunities for training, development, and career advancement within the company.

Job Requirements

Strong customer service skills required
Strong organizational skills required
High School Diploma or equivalent

Job Qualifications

Strong customer service skills
Strong organizational skills
Experience as a Receptionist, Front Office Representative or similar role preferred
0-2 years related experience or training preferred
Experience handling multiple phone lines preferred
High School Diploma or equivalent

Job Duties

Ensures high quality customer service while following all safety protocols
Ensures a smooth flow of customers through the store
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
Processes and understands managed care plans while obtaining document information from the insurance company as needed
Provides customers basic and accurate information
Schedules and confirms appointments, follow-up visits and classes
Files all patient records daily and pulls patient files for the next day's appointments
Checks order status and notifies customers when orders are in or of any delays
Keeps reception area tidy and presentable with all necessary materials
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
Participates in regularly scheduled mandatory communication meetings