Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.50 - $16.00
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match and stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Training programs available
Access to educational courses
Internal promotions and career advancement
Job Description
America's Best is a leading optical retail brand under the National Vision umbrella, one of the largest optical retailers in the United States with a rapidly expanding footprint of over 1,000 stores nationwide. Each location offers a comprehensive optical experience by combining eye care and eyewear sales into one convenient and affordable package. National Vision is dedicated to making quality eye care and eyewear accessible and affordable, believing that everyone deserves to see their best to live their best. This philosophy guides every aspect of America's Best, including its customer service, product offerings, and store operations. At America's Best, customers can expect a welcoming environment, competitive pricing, and professional and courteous care from eye exams to purchasing the perfect pair of glasses. The company prides itself on its commitment to community, affordability, and superior service, which has contributed to its continuous growth and strong presence in the optical retail market.
The role of a Receptionist at America's Best is pivotal in creating a welcoming and efficient store environment. As the first point of contact, the Receptionist plays a crucial role in greeting and assisting customers promptly and warmly as they arrive. The position focuses on maintaining organized patient records and facilitating the smooth flow of patient schedules, acting as the operational glue that keeps daily activities running on track. Receptionists are responsible for providing outstanding customer service, both in person and via phone communications. This role requires handling multiple phone lines, answering queries, forwarding calls, and assisting customers with managed care plans, including gathering and processing insurance information when needed. Additionally, the Receptionist schedules and confirms appointments and follows up on visits and classes, ensuring that all patient records are properly filed and prepared ahead of time. Keeping the reception area tidy and managing daily mail and office supplies are also key parts of the job. The position offers a dynamic work environment with opportunities to learn, grow, and contribute to the overall success of the store. America's Best values employees who are organized, customer-focused, and capable of multitasking in a fast-paced retail setting. The company offers competitive pay, bonus opportunities, and a robust benefits package designed to support employees and their families now and into the future. By joining America's Best, individuals become part of a supportive team dedicated to professional growth and career advancement with access to training programs and internal promotion opportunities.
The role of a Receptionist at America's Best is pivotal in creating a welcoming and efficient store environment. As the first point of contact, the Receptionist plays a crucial role in greeting and assisting customers promptly and warmly as they arrive. The position focuses on maintaining organized patient records and facilitating the smooth flow of patient schedules, acting as the operational glue that keeps daily activities running on track. Receptionists are responsible for providing outstanding customer service, both in person and via phone communications. This role requires handling multiple phone lines, answering queries, forwarding calls, and assisting customers with managed care plans, including gathering and processing insurance information when needed. Additionally, the Receptionist schedules and confirms appointments and follows up on visits and classes, ensuring that all patient records are properly filed and prepared ahead of time. Keeping the reception area tidy and managing daily mail and office supplies are also key parts of the job. The position offers a dynamic work environment with opportunities to learn, grow, and contribute to the overall success of the store. America's Best values employees who are organized, customer-focused, and capable of multitasking in a fast-paced retail setting. The company offers competitive pay, bonus opportunities, and a robust benefits package designed to support employees and their families now and into the future. By joining America's Best, individuals become part of a supportive team dedicated to professional growth and career advancement with access to training programs and internal promotion opportunities.
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- strong customer service skills required
- strong organizational skills required
- experience handling multiple phone lines preferred
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
- high school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day's appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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