Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Training programs available
Job Description
America's Best is a prominent part of National Vision, which stands as one of the largest optical retailers in the United States. With a rapidly expanding presence through over 1,000 stores nationwide, America's Best delivers a comprehensive optical experience by combining quality eyewear and expert eye care, all offered at affordable, low prices. The brand's mission is rooted in the belief that everyone deserves to see their best so they can live their best, making quality eye care and eyewear accessible and affordable to a wide range of customers. This dedication to service and value has positioned America's Best as a trusted leader in the optical industry, delivering exceptional customer experiences at each location.
At America's Best, the role of the Receptionist is vital to the smooth operation of the store and the delivery of excellent customer service. As the initial point of contact, Receptionists warmly greet and welcome customers, setting a friendly and professional tone from the moment they arrive. They manage patient records meticulously, ensuring all information is up-to-date and organized, and coordinate appointment schedules to maintain efficient patient flow throughout the day. Receptionists serve as the connective tissue of the store's operations, providing prompt and courteous service whether engaging with customers in person or over the phone. Key responsibilities include answering and forwarding incoming calls according to National Vision protocols, processing managed care plans, and obtaining necessary documentation from insurance companies. They also play an essential role in maintaining a clean and organized reception area, managing mail and deliveries, and assisting with inventory of office supplies. Furthermore, Receptionists participate in mandatory communication meetings to stay aligned with store operations and contribute to continuous improvement. Notably, America's Best offers the unique benefit of being closed every Sunday, providing employees with regular time off to rest and recharge. This role not only demands strong organizational and customer service skills but also offers a supportive environment with opportunities for professional growth and career advancement within National Vision’s expansive network.
At America's Best, the role of the Receptionist is vital to the smooth operation of the store and the delivery of excellent customer service. As the initial point of contact, Receptionists warmly greet and welcome customers, setting a friendly and professional tone from the moment they arrive. They manage patient records meticulously, ensuring all information is up-to-date and organized, and coordinate appointment schedules to maintain efficient patient flow throughout the day. Receptionists serve as the connective tissue of the store's operations, providing prompt and courteous service whether engaging with customers in person or over the phone. Key responsibilities include answering and forwarding incoming calls according to National Vision protocols, processing managed care plans, and obtaining necessary documentation from insurance companies. They also play an essential role in maintaining a clean and organized reception area, managing mail and deliveries, and assisting with inventory of office supplies. Furthermore, Receptionists participate in mandatory communication meetings to stay aligned with store operations and contribute to continuous improvement. Notably, America's Best offers the unique benefit of being closed every Sunday, providing employees with regular time off to rest and recharge. This role not only demands strong organizational and customer service skills but also offers a supportive environment with opportunities for professional growth and career advancement within National Vision’s expansive network.
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills
- Strong organizational skills
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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