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Job Overview
Employment Type
Part-time
Work Schedule
Rotating Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
401k Retirement Plan
Paid vacation
Paid holidays
Paid sick leave
Disability Coverage
Life insurance
Employee Discounts
Global travel programs
Complimentary uniforms
Complimentary employee meals
Learning and Development Programs
Job Description
Four Seasons is a renowned luxury hospitality company that prides itself on delivering exceptional guest experiences through the dedication and passion of its team members. With a global presence, Four Seasons has established itself as a leader in the luxury hotel and private residence segment, known for its world-class service, elegant accommodations, and refined attention to detail. The company emphasizes a culture of respect, inclusiveness, and continuous improvement, fostering an environment where employees are empowered to exceed expectations and create memorable moments for guests. The company’s philosophy centers around treating everyone with kindness and professionalism, whether they are guests, colleagues,... Show More
Job Requirements
- Authorization to work in the United States
- previous front desk or front office experience preferred
- strong interpersonal and communication skills
- proven customer service experience
- strong attention to detail, organization, and problem-solving skills
- proficiency in Microsoft Office
- availability to work rotating schedules including mornings, evenings, weekends, and holidays
- ability to work collaboratively as part of a team
Job Qualifications
- Previous front desk or front office experience preferred, particularly in a luxury hospitality environment
- strong interpersonal and communication skills with the ability to adapt in a fast-paced setting
- proven customer service experience with the ability to remain calm under pressure
- strong attention to detail, organization, and problem-solving skills
- proficiency in Microsoft Office
- experience with OPERA or a similar PMS and cashiering functions preferred
- knowledge of the Nashville area is an asset
- ability to work collaboratively as part of a team
Job Duties
- Welcome and register guests upon arrival, explaining accommodations and establishing credit or payment methods
- process guest departures by preparing, reviewing, and explaining billing statements
- respond to guest requests with personalized solutions that enhance satisfaction and create memorable experiences
- support guests pre-arrival and during their stay by identifying preferences and arranging services such as transportation, dining reservations, tours, and special requests
- conduct pre-arrival outreach to coordinate logistics, research vendors, and arrange customized guest experiences
- handle incoming and outgoing packages, messages, faxes, and mail accurately and efficiently
- resolve guest concerns and inquiries related to hotel services, operating hours, events, and local directions with professionalism and discretion
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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