Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
401k retirement savings with company match
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
career advancement
Job Description
America's Best is a leading optical retailer that operates as part of National Vision, one of the largest optical retail companies in the United States. With over 1,000 stores nationwide, America's Best is known for its commitment to providing affordable and high-quality eye care and eyewear to a broad range of customers. Each store offers a seamless combination of professional eye care services and an extensive selection of eyewear products, all delivered with a customer-focused approach. The company's mission is rooted in the belief that everyone deserves to see their best in order to live their best life. This dedication to accessibility and affordability has fueled the brand's steady expansion and a loyal customer base.
America’s Best values a supportive and inclusive work environment where employees are empowered to grow and succeed. The company invests in comprehensive training programs, career advancement opportunities, and a benefits package that supports employees' financial well-being and work-life balance. The workplace is designed to foster professional growth while placing importance on team collaboration and excellent customer experiences.
The Receptionist role at America’s Best is a vital position that serves as the face of the store and significantly contributes to the smooth functioning of daily operations. As the first point of contact for customers, the Receptionist's primary responsibility is to greet and welcome visitors warmly and professionally, setting a positive tone for their experience. This role ensures that customer service is prompt, courteous, and efficient, whether through in-person interactions or over the phone. The Receptionist also manages patient records with precision and supports scheduling to maintain an effective flow of appointments.
In addition to customer interaction, the Receptionist handles key administrative duties such as managing multi-line phone calls, processing insurance information, scheduling and confirming appointments, and filing patient records. Attention to detail and strong organizational skills are essential for keeping the receptionist area orderly and ensuring that all operational materials are readily available. The role also encompasses logistical tasks like sorting daily mail and maintaining office supply inventories.
At America’s Best, employees benefit from a workplace culture that values respect, teamwork, and diversity. All employees are encouraged to advance their careers through available educational courses and training. The company provides competitive compensation, bonus opportunities, and a comprehensive benefits program that includes retirement plans, paid sick time, parental leave, and employee eyewear discounts. Most notably, the stores are closed on Sundays, offering employees guaranteed time off to rest and recharge.
Applicants interested in the Receptionist role should be prepared to contribute to customer satisfaction and operational excellence while thriving in a dynamic retail environment. This opportunity is ideal for individuals who are organized, personable, and eager to support a team-oriented atmosphere with a focus on exceptional eye care service. By joining America’s Best, employees become part of a growing company dedicated to making a meaningful difference in people’s lives through better vision and accessibility.
America’s Best values a supportive and inclusive work environment where employees are empowered to grow and succeed. The company invests in comprehensive training programs, career advancement opportunities, and a benefits package that supports employees' financial well-being and work-life balance. The workplace is designed to foster professional growth while placing importance on team collaboration and excellent customer experiences.
The Receptionist role at America’s Best is a vital position that serves as the face of the store and significantly contributes to the smooth functioning of daily operations. As the first point of contact for customers, the Receptionist's primary responsibility is to greet and welcome visitors warmly and professionally, setting a positive tone for their experience. This role ensures that customer service is prompt, courteous, and efficient, whether through in-person interactions or over the phone. The Receptionist also manages patient records with precision and supports scheduling to maintain an effective flow of appointments.
In addition to customer interaction, the Receptionist handles key administrative duties such as managing multi-line phone calls, processing insurance information, scheduling and confirming appointments, and filing patient records. Attention to detail and strong organizational skills are essential for keeping the receptionist area orderly and ensuring that all operational materials are readily available. The role also encompasses logistical tasks like sorting daily mail and maintaining office supply inventories.
At America’s Best, employees benefit from a workplace culture that values respect, teamwork, and diversity. All employees are encouraged to advance their careers through available educational courses and training. The company provides competitive compensation, bonus opportunities, and a comprehensive benefits program that includes retirement plans, paid sick time, parental leave, and employee eyewear discounts. Most notably, the stores are closed on Sundays, offering employees guaranteed time off to rest and recharge.
Applicants interested in the Receptionist role should be prepared to contribute to customer satisfaction and operational excellence while thriving in a dynamic retail environment. This opportunity is ideal for individuals who are organized, personable, and eager to support a team-oriented atmosphere with a focus on exceptional eye care service. By joining America’s Best, employees become part of a growing company dedicated to making a meaningful difference in people’s lives through better vision and accessibility.
Job Requirements
- education: high school diploma or equivalent
- 0-2 years related experience or training preferred
- strong customer service skills required
- strong organizational skills required
Job Qualifications
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
- education: high school diploma or equivalent
Job Duties
- ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day's appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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