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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
Access to educational courses
Job Description
America's Best is an integral part of National Vision, one of the largest optical retailers in the United States, specializing in affordable and accessible eye care and eyewear solutions. With a thriving footprint of over 1,000 stores and growing, America's Best combines comprehensive eye care services and quality eyewear offerings under one roof, delivering an outstanding experience at an affordable price. National Vision's mission reflects a commitment to helping every individual see their best vision, enabling them to live their best life. America's Best stores operate with the dedication to this cause, providing top-notch service and value to diverse communities... Show More
Job Requirements
- High school diploma or equivalent
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- Ability to follow safety protocols
- Effective communication skills
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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