Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Life insurance
Vision Insurance
short-term disability
long-term disability
401k with match
Paid Time Off
wellness reimbursement program
Employee Referral Bonus
Tuition assistance program
Employee assistance program
Job Description
Minnesota Center for Multiple Sclerosis and Midwest Immunology, a Vivo Infusion Company, is a distinguished medical practice specializing in neurology and immunology. Located in Plymouth, MN, this center is dedicated to providing exceptional care to patients dealing with complex conditions such as multiple sclerosis, immunology disorders, and related infusions. As part of Vivo Infusion, a nationally recognized healthcare provider with locations across 15 states, the center benefits from a robust network and a commitment to high-quality care. Vivo Infusion has earned The Gold Seal of Approval from The Joint Commission, signifying its dedication to safety, quality, and accountability in healthcare... Show More
Job Requirements
- High school diploma or equivalent (GED)
- One year of customer service experience
- One year of relevant front-desk experience within a healthcare environment preferred
- Certification in scheduling and registration preferred
- Ability to interact with personnel at all levels within the organization
- Strong interpersonal skills and customer orientation
- Experience with patient or customer information systems
- Ability to communicate effectively with hospital staff, patients, and visitors
- Ability to perform essential duties satisfactorily
- Ability to work in a team environment
- Reasonable accommodations may be made for individuals with disabilities
Job Qualifications
- High school diploma or equivalent (GED)
- Knowledge of medical terminology
- One year of customer service experience
- One year of relevant front-desk experience within a healthcare environment preferred
- Certification in scheduling and registration preferred
- Ability to interact with personnel at all levels and work within a multidisciplinary team
- Strong interpersonal skills and customer orientation
- Experience with patient or customer information systems
- Highly effective verbal, written, and interpersonal communication skills
Job Duties
- Receives and screens visitors and telephone calls
- Provides general information in person and on the telephone
- Verifies patient demographic information including insurance verification prior to the patient visit
- Performs data entry of patient demographic information
- Registers all patients at each visit using established policies for complete patient and insurance information
- Receives and documents patient responsible payments including co-payments and past balance payments
- Schedules patients for physician visits
- Maintains and updates appointment calendars
- Processes referral requests by physicians and patients in a timely manner according to clinic procedures
- Notifies clinical personnel of patient arrival
- Processes and delivers departmental mail
- Tracks down labs on patients and follows up with lab companies when errors occur
- Coordinates faxes, files, and office information
- Processes and maintains medical records according to protocols
- Checks out patients including charge entry, scheduling future appointments, and facilitating referrals
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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