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Front Desk Receptionist (Full Time - Temporary)

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
hotel discounts
training programs
Leadership development

Job Description

Aimbridge Hospitality is a leading hospitality management company renowned for operating and optimizing a portfolio of over 800 hotels worldwide. The company prides itself on a people-first approach, fostering a diverse and collaborative workplace culture where employees can thrive and grow. Aimbridge Hospitality is committed to delivering exceptional guest experiences while providing outstanding opportunities for its team members, including comprehensive training and development programs and an environment where teamwork and continuous improvement are paramount.

The Fairfield Inn & Suites by Marriott-Denton, managed by Aimbridge Hospitality, is ideally situated minutes away from major destinations such as the University of North Texas, Texas Woman's University, and key medical centers like Presbyterian Hospital and Denton Regional Medical Center. Guests at this location enjoy convenient access to numerous cultural attractions, including five performing arts venues such as the Murchison Performing Arts Center on the UNT campus. The hotel offers comfortable, well-appointed rooms featuring signature plush Marriott bedding, ergonomic workspaces, and complimentary WiFi. Additional amenities include a complimentary hot breakfast, a 24-hour fitness center, an indoor swimming pool, and excellent options for business travelers like group room bookings and meeting spaces.

As a Front Desk Agent at the Fairfield Inn & Suites by Marriott-Denton, you will be the vital face of the hotel, delivering an exceptional first impression and ensuring every guest feels genuinely welcomed and appreciated. You will play an essential role in managing the front desk operations, including greeting guests warmly, handling smooth and efficient check-in and check-out processes, and addressing various guest needs with professionalism and care. Your role will require strong multitasking skills to balance reservations, inquiries, financial transactions, and coordination with other departments to provide seamless guest service.

This position is perfect for individuals passionate about hospitality and dedicated to creating memorable experiences for every visitor. Through excellent communication skills, quick problem-solving abilities, and a friendly demeanor, you will help transform challenges into positive outcomes, embodying the hotel’s commitment to outstanding service. Employees at Aimbridge Hospitality’s Fairfield Inn & Suites enjoy an inclusive work culture that emphasizes teamwork — the hotel hosts daily stand-up meetings for celebrating achievements and fostering open dialogue to improve service continually.

Aimbridge Hospitality offers a competitive benefits package to full-time team members after an initial waiting period. Benefits include medical, dental, and vision coverage, short-term and long-term disability income, term life and accidental death and dismemberment insurance, paid time off, an employee assistance program, and a 401(k) retirement plan. The company also provides unique perks such as hotel discounts, discount programs, online training courses, management apprentice programs, and leadership development opportunities, all designed to support employee growth, success, and satisfaction in their careers.

Joining Aimbridge Hospitality as a Front Desk Agent at the Fairfield Inn & Suites by Marriott-Denton means becoming part of a globally respected hotel management company. This role offers an exciting opportunity to develop your hospitality skills, work in a dynamic and supportive environment, and make a significant impact on guest experiences. If you are a dedicated, warm, and efficient individual looking for a rewarding hospitality career with room for advancement, this position is your pathway to shine and grow.

Job Requirements

  • High school diploma or equivalent
  • prior experience in hospitality or customer service preferred
  • ability to use hotel management software
  • proficient with Microsoft Office
  • excellent communication skills
  • strong multitasking ability
  • problem-solving aptitude

Job Qualifications

  • High school diploma or equivalent
  • experience in a hotel or related field preferred
  • familiarity with hotel management software
  • proficiency in Microsoft Office suite
  • strong communication and interpersonal skills
  • ability to multitask and work efficiently in a fast-paced environment
  • problem-solving skills

Job Duties

  • Greet guests warmly and provide excellent customer service
  • manage check-in and check-out processes efficiently
  • handle guest inquiries and requests promptly
  • coordinate with other hotel departments to fulfill guest needs
  • manage reservations and maintain accurate records
  • handle financial transactions and billing accurately
  • resolve guest complaints and problems quickly and professionally

Job Criteria

Experience

Entry Level (1-2 years)


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