Front Desk Receptionist for Academic Advising & Transfer Center (AATC) (Part-Time)
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
sick leave
Paid Time Off
Job Description
Mt. Hood Community College (MHCC) is a well-established institution located in Gresham Campus, Oregon, recognized for its commitment to student success and community engagement. As a public community college, MHCC offers a diverse range of educational programs designed to meet the needs of students at various levels, including associate degrees, transfer programs, professional development, and continuing education. The college fosters an inclusive learning environment where students from varied backgrounds can pursue their academic goals while receiving support from dedicated faculty and staff. MHCC emphasizes access, affordability, and personalized attention, striving to equip students with the skills and credentials necessary to... Show More
Job Requirements
- Associate's degree or current enrollment in an associate's degree program
- Basic skills in Microsoft Office Word, Outlook and Excel
- Excellent customer service skills, including successful experience working with diverse individuals
- One year of experience similar to the essential duties of the position
Job Qualifications
- Associate's degree or current enrollment in an associate's degree program
- Basic skills in Microsoft Office Word, Outlook and Excel
- Excellent customer service skills, including successful experience working with diverse individuals
- One year of experience similar to the essential duties of the position
- Bilingual skills with fluency in English and Spanish, Slavic languages, Vietnamese, or other language that meets community needs preferred
- Experience working in a college setting within Student Development or Student Services preferred
- Knowledge of community college systems and philosophy
- Knowledge of and ability to apply the College's interpretation of the Family Educational Rights and Privacy Act (FERPA)
- Ability to communicate clearly and effectively, both orally and in writing, including active listening skills
- Ability to maintain the confidentiality of information
- Ability to effectively handle multiple tasks, priorities and changing deadlines
- Knowledge of curriculum program offerings at the college, in addition to policies and procedures relating to admissions, registration, testing and placement
- Knowledge of general financial aid info related to FAFSA process
- Ability to work well with individuals with diverse backgrounds
Job Duties
- Greets visitors including students, faculty/staff, and guests when the AATC is open to the public
- Researches referral requests and provides general information on MHCC services
- Communicates in a positive and professional manner with all individuals
- Answers a high volume of calls, voicemails and online inquiries for AATC
- Conducts initial intake of caller/visitor needs to determine and provide appropriate services, scheduling or information sought
- Applies knowledge of College and community support services and facilitates referrals when appropriate
- Schedules, monitors and manages appointments for AATC staff
- Prepares and tracks appointment reminders, cancellations and rescheduling
- Collaborates closely with other employees and departments to solve difficult or unusual situations and concerns
- Maintains familiarity with services and programs provided at the College and external resources to efficiently refer students and visitors
- Provides direct support to the Director and Advising Services Specialist including correspondence, project support, research, compiling and analyzing data, preparing reports and recommendations for continuous improvement of AATC services
- General office duties and light cleaning
- Performs all other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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