Front Desk Receptionist (FDH Chestnut)

Sante Health System is a well-established Management Services Organization that serves multiple clients across Central California. Deriving its name from the French word for health, Sante symbolizes a strong commitment to progressive care, good health, and leadership within the community. As one of the region's largest healthcare claims and billing management companies, Sante Health System offers an extraordinary network of physicians, health plans, hospitals, and ancillary providers. This extensive network strengthens patient care by coordinating services across these partners in a managed care environment. Sante provides a comprehensive suite of services including billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing and communications, physician services, practice management, provider relations, quality improvement, and utilization management.

The organization prides itself on its over 30 years of dedication to enhancing the quality of life for its patients, fueled by a talented, driven, dedicated, innovative, and service-driven professional team. This commitment is reflected in the inclusive and supportive work culture Sante has cultivated, making it more than a workplace but a community and family for its employees. With a focus on employee well-being, Sante offers competitive pay and excellent benefits such as medical, dental, vision, and life insurance; a 401k retirement plan; paid time off; and opportunities for career advancement. Being part of Sante Health System means joining a stable, reputable organization that values each team member and fosters professional growth.

The Front Desk Receptionist role at Fresno Digestive Health - Chestnut, part of Sante Health System, is a vital full-time position based in Fresno, CA. This role involves being the first point of contact within a busy medical office, responsible for answering and transferring phone calls, greeting and instructing visitors, scheduling appointments, and updating patient information in a precise and efficient manner. The ideal candidate will have a positive, can-do attitude and exceptional customer service skills to support patient care effectively.

Key characteristics for success in this role include being friendly and capable of working collaboratively with the entire service staff, strong communication skills for clear interaction over the phone and email, attention to detail to maintain accuracy in patient records, and the self-motivation to proactively complete tasks and manage priorities efficiently. Additionally, the receptionist will handle cashier duties including managing payments and preparing deposits, along with various reporting tasks related to patient tracking and healthcare compliance.

This role demands knowledge of business office procedures and medical office operations, including familiarity with managed care products such as Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs). The receptionist must demonstrate skills in operating computers, photocopiers, and other standard office equipment, maintain confidentiality in managing patient records, and exhibit the ability to establish and sustain effective relationships with patients, employees, and the broader public.

Joining Sante Health System as a Front Desk Receptionist offers a unique opportunity to be part of a healthcare organization that deeply values community impact and professional excellence. If you are dedicated to providing outstanding patient service, thrive in a team environment, and desire growth within a respected healthcare provider network, this position is an excellent fit. Apply today to become a vital member of the Sante family and advance your healthcare career in a nurturing, stable environment.