Front Desk Receptionist (Dermatology) Raleigh, NC

Raleigh, NC, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Paid Time Off

Paid holidays

retirement savings

employee discount

Job Description

Anne Arundel Dermatology is a highly respected dermatology practice established over 50 years ago with the mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to every patient. The company has grown significantly since its inception, now employing over 250 clinicians and operating more than 110 locations across seven states in the Mid-Atlantic and Southeastern regions. As one of the largest and most well-regarded dermatology groups in its area, Anne Arundel Dermatology is committed to exceptional patient care and fostering a culture of mutual respect and growth among its employees. The practice continually invests in the ongoing training and education of its physicians and staff, keeping up with the latest advancements in dermatology, including research, emerging treatments, medications, and prevention methods.

The available position is for a Front Desk Receptionist who will play a critical role in ensuring the smooth and efficient operation of the office, while also positively shaping each patient’s experience. This is a full-time opportunity offering competitive benefits including medical, dental, and vision insurance, paid time off, retirement savings options, and employee discounts on cosmetic services and products. The ideal candidate will be professional, friendly, detail-oriented, and an excellent communicator. They will be the first point of contact for patients, responsible for greeting and checking in patients, managing appointment scheduling, assisting with billing and insurance verification, and handling other administrative duties. The role demands multitasking skills, the ability to work in a fast-paced clinical environment, and a commitment to treating patients with dignity and empathy. The Front Desk Receptionist will support the overall mission of Anne Arundel Dermatology by creating a welcoming and efficient patient experience, maintaining accurate patient records, and coordinating patient flow through the office. This role also involves collaborating with other staff members and may require occasional travel to provide coverage at other local offices. Anne Arundel Dermatology is dedicated to nurturing its employees with comprehensive training and long-term career growth opportunities from within the organization, making this job more than just a position, but a foundation for a rewarding career in dermatology healthcare administration.

Job Requirements

High school graduate or GED
1-3 years recent experience as a medical receptionist in a clinical or surgical setting preferred
Previous experience in dermatology preferred
Excellent customer service and communication skills
Knowledge of HIPAA standards
Must be able to manage multiple tasks simultaneously
Excellent organizational and time management skills
Ability to function well in a fast-paced and at times stressful environment
Detail-oriented
Working knowledge of multi-line phone system
Able to operate standard office equipment (computer, fax, copier, scanner, etc)
Intermediate computer skills and experience in EMR utilization
Fluent in English
Ability to sort and file materials correctly alphabetically or numerically
Ability to travel to and provide coverage for other local offices as needed

Job Qualifications

High school graduate or GED
1-3 years recent experience as a medical receptionist in a clinical or surgical setting preferred
Previous experience in dermatology preferred
Excellent customer service and communication skills
Knowledge of HIPAA standards
Must be able to manage multiple tasks simultaneously
Excellent organizational and time management skills
Ability to function well in a fast-paced and at times stressful environment
Detail-oriented
Working knowledge of multi-line phone system
Able to operate standard office equipment (computer, fax, copier, scanner, etc)
Intermediate computer skills and experience in EMR utilization
Fluent in English
Ability to sort and file materials correctly alphabetically or numerically
Ability to travel to and provide coverage for other local offices as needed

Job Duties

Greet each patient in a pleasant and professional manner
Screen calls, schedules appointments and referrals
Take accurate, concise phone messages
Enter complete patient demographics when making appointments
Evaluate chart data to verify all information has been received, completed and signed
Check-in and check-out patients
Track patients in the reception area and communicate with patients as needed
Proactively collect patient payments
Update product inventory weekly
Always treat patients with dignity and empathy
Fulfill inventory orders
As closer – run end of day reports and balance payment totals
Distribute incoming reports and correspondence in patient charts
Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately
Assist other staff as needed
Other duties assigned as deemed necessary by management