Front Desk Receptionist (Dermatology) Columbia, MD.

Columbia, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $22.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Paid Time Off

Paid holidays

Retirement savings account

employee discount

Job Description

Anne Arundel Dermatology is a well-established dermatology practice with over 50 years of experience dedicated to providing the highest quality and comprehensive spectrum of medical, surgical, and esthetic skin care services. Founded with a mission to serve every patient with excellence, Anne Arundel Dermatology has grown significantly and now boasts a team of more than 250 clinicians across 110+ locations in seven states throughout the Mid-Atlantic and Southeastern regions. The organization is recognized for assembling one of the finest groups of dermatologists in the country, staying on the cutting edge of dermatological research, emerging treatments, new medications, and preventative care methods. This ongoing commitment to education and innovation supports continuous professional development for physicians and staff alike, ensuring that patients receive the best possible care tailored to their individual needs.

The Front Desk Receptionist role at Anne Arundel Dermatology is pivotal to the smooth operation of the clinical practice and directly influences patient experience. This position requires a professional, enthusiastic individual with excellent interpersonal skills who can greet patients warmly and manage their check-in and check-out processes efficiently. Responsibilities include entering new patient information into the electronic medical records system, reviewing patient charts for accuracy and completeness, confirming all necessary signatures are obtained, and handling payment collections as needed. The receptionist will also coordinate appointment scheduling, assist with insurance and billing information, maintain patient records, and address phone inquiries, all while providing attentive and empathetic customer service. This role supports a busy clinical environment, requiring strong organizational skills and the ability to multitask in a fast-paced and sometimes stressful setting. The position is hourly, with pay ranging from $17 to $22 per hour, commensurate with experience. Working at Anne Arundel Dermatology offers more than just a job; it provides career progression opportunities with an emphasis on hands-on training and long-term growth from within the organization.

Job Requirements

High school graduate or GED
1-3 years recent experience as a medical receptionist in a clinical or surgical setting preferred
previous experience in dermatology preferred
excellent customer service and communication skills
knowledge of HIPAA standards
ability to manage multiple tasks simultaneously
excellent organizational and time management skills
ability to function well in a fast-paced and at times stressful environment
detail-oriented
familiarity with multi-line phone systems
proficiency with standard office equipment including computers, fax machines, copiers, and scanners
intermediate computer skills with EMR utilization
fluent in English
ability to sort and file materials numerically or alphabetically
ability to travel for providing coverage to other local offices
capable of sitting, standing, stooping and reaching as required
manual dexterity sufficient to operate a keyboard
vision correctable to 20/20 and normal hearing for telephone use
able to lift and carry up to 30 pounds

Job Qualifications

High school graduate or GED
1-3 years recent experience as a medical receptionist in a clinical or surgical setting preferred
previous experience in dermatology preferred
excellent customer service and communication skills
knowledge of HIPAA standards
must be able to manage multiple tasks simultaneously
excellent organizational and time management skills
ability to function well in a fast-paced and at times stressful environment
detail-oriented
working knowledge of multi-line phone system
able to operate standard office equipment such as computer, fax, copier, scanner
intermediate computer skills and experience in EMR utilization
fluent in English
ability to sort and file materials correctly alphabetically or numerically
ability to travel to and provide coverage for other local offices as-needed

Job Duties

Greet each patient in a pleasant and professional manner
screen calls, schedules appointments and referrals
take accurate, concise phone messages
enter complete patient demographics when making appointments
evaluate chart data to verify all information has been received, completed and signed
check-in and check-out patients
track patients in the reception area and communicate with patients as needed
proactively collect patient payments
update product inventory weekly
always treat patients with dignity and empathy
fulfill inventory orders
as closer - run end of day reports and balance payment totals
distribute incoming reports and correspondence in patient charts
ensure all phone messages, faxes, and interdepartmental mail are addressed immediately
assist other staff as needed
other duties assigned as deemed necessary by management