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Front Desk Receptionist - Dental

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $22.00
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Work Schedule

Standard Hours
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Benefits

Vision
Medical
Dental
Paid Time Off
Retirement

Job Description

STRIDE Community Health Center is a leading healthcare provider based in Colorado, recognized as one of the state’s largest Federally Qualified Health Centers (FQHC). With a steadfast commitment to improving health outcomes, STRIDE serves the Denver Metro area through a network of 13 clinics offering a comprehensive range of services including primary care, dental care, pharmacy, behavioral health, health education, and community outreach. Established over 35 years ago, STRIDE has built a reputation for fostering wellness and addressing the unique health needs of diverse populations, ensuring equitable access to high-quality care for all individuals regardless of their circumstances.

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Job Requirements

  • High school diploma or GED required
  • 1+ years experience working front desk in medical or dental setting preferred
  • Ability to interact positively and build rapport with patients, coworkers, and external contacts
  • Ability to work independently
  • Skill in using office equipment like postal machines, printers, fax/scanners
  • Ability to organize large mailing projects accurately
  • Ability to follow directions
  • Valid driver’s license required for positions involving travel between STRIDE locations

Job Qualifications

  • High school diploma or GED required, associate degree preferred
  • One to two years related experience and/or training
  • 1+ years experience working front desk in a medical or dental setting preferred
  • Ability to interact positively and build rapport with patients, coworkers, and external contacts
  • Ability to work independently and organize work for accuracy and efficiency
  • Skill in using various office equipment including postal machines, printers, fax/scanners
  • Ability to organize large mailing projects with accuracy
  • Ability to follow directions
  • Proficiency with Microsoft Office products including Outlook and Excel, and Electronic Medical Records systems

Job Duties

  • Demonstrates professional behavior with the public, patients, and peers at all times
  • Registers, check-in, and checks-out patients for all services
  • Maintains charts, and ensures HIPAA and OSHA compliance while demonstrating understanding of regulation
  • Collects and uploads all necessary documentation and consents
  • Promptly and accurately updates patient records including financial and demographic information
  • Coordinates scheduling of new patient referrals, gathers necessary information, and schedules appointments accordingly
  • Collects copayment and account balances at time of service
  • Acts as liaison between patients and Billing Department regarding charges, payments, and insurance
  • Schedules appointments according to the scheduling guidelines
  • Assists in Medical Records duties as needed
  • Assists in the training of new front desk personnel
  • Contacts patients to follow up on no-shows and reschedules appointment
  • Ensures all schedules are filled and maintained
  • Works closely and communicates consistently with internal staff to ensure continuity of care
  • Efficiently handles multiple clerical and administrative tasks in a fast-paced environment and effectively adapts to change
  • Supports other STRIDE clinics based on the needs of the organization
  • Ensures the waiting room is cleaned, sanitized, and neat at all times
  • Follows up on all correspondence sent to/from Customer Care Center regarding patient appointments

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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